Porcelanosa Calgary in Calgary

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comments 4

• en

  Fiona Lee

  :: 23 March 2017 23:02:35

  Just a gorgeous selection of modern, designer tiles. Love, love, love!! Will be back for our next project. 5 stars :)

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  D.A. Jackson

  :: 29 November 2016 17:14:24

  Very good

• en

  Tony Savinkoff

  :: 13 October 2016 21:21:00

• en

  Courtenay McGogy

  :: 11 December 2015 13:23:43

  I would have loved to give a 5 start review, because the product, although quite high end is absolutely beautiful and very unique. Unfortunately, the customer service was some of the worst that I experienced with any of the companies that my husband and I worked with or purchased products from in our custom home renovation. I am not sure if this was just the specific salesperson we were dealing with or if this is the attitude of Porcelanosa as a whole. Our experience was fine when we first went into the store, the staff were friendly and showed us around. When we tried to call to place the order, the salesperson that we were dealing with did not return any of our phone calls or emails to place the order - we had to send several emails and phone calls just for someone to make the order. This was absurd to me, as it felt like the attitude was that they didn't want/need our business and we were forcing them to take our money. Unfortunately I had my heart set on the tile that we had picked out, otherwise we would have gone elsewhere. Once we finally could get the salesperson to place our order, she did not email the invoice as she promised to. Instead, we had to call and email to request the invoice 4 times over the couple of months while we were waiting for our special order to come in. The 4th time that I requested it, I actually had our salesperson email it to me while I was on the phone, so that I could ensure it was done. The special order was late coming in, and any inquiries I made to our salesperson as to the status were ignored. When it finally did come in, I did not receive a phone call as promised, instead I was the one who had to call the main line (of course our salesperson would not answer phone calls or emails) for someone to check if it was in. I have received better customer service at Home Depot, than with Porcelanosa in Calgary.