Davie Village Home Hardware in Vancouver

🕗 opening times

comments 5

• en

  sean hutch

  :: 16 April 2018 22:24:58

  Great little place. Service trounces Home Depot

• en

  Maple Bud

  :: 24 March 2018 01:39:41

  Went in today and was greeted by very helpful staff, found exactly what I needed and what they didn't have in stock were more than happy to order for me. They also have a great variety of plants and gardening supplies which I was extremely happy to see in the neighborhood. Thanks Home Hardware, see you again soon!!!!!

• en

  Brenda Vincent

  :: 20 March 2018 19:37:53

  Amanda I am so glad to see you wrote a review as you said you would. I have been searching for it as I was one of the ladies standing behind you in line that day; and yes you were talking THAT loud. Myself and others agreed with you on one point, the rude behaviour you described however I'd like to correct you when you point the finger at George. Obviously you don't have any mirrors to look at your own behaviour as you; my dear; were the rude one!!! People like you who write reviews like this need to be stopped especially when they try to point the finger at others. George kept calm and offered you a store credit; which was against the "no return policy" which incidentally I noticed posted right in plain view on the counter when I got to the front of the line. I don't believe that it was the staff member you were upset with but the return policy which you clearly didn't agree with as "you wanted your money back because you couldn't afford it". Really it took you 6 days to decide you couldn't afford it, I usually know before I purchase and take something home that I can't afford it. I felt bad for you, you must have had a bad day and needed to take it out on someone. Perhaps try verbally abusing that sad excuse of a man you brought with you who helped chime in when you weren't getting anywhere. I felt bad for George and apologized to him after you left; it made us wonder how many customers like you do they face every day who think they are right and want their way no matter what. I was waiting for you to start stamping your feet or get on the floor and throw a tantrum. He tried explaining things to you but for every point he'd make you had what seemed to be a well prepared and very scripted answer which left me and those behind you in line wondering how many stores you perform this charade at. You forgot to mention in your review that you ended up getting your money back because you were causing such a commotion. All of us behind you were at the point we wanted to give you your money out of our pockets just to shut you up and get you out of the store. You are the pitiful one Amanda and I sincerely hope you remember your words that you will never shop at this store again; I hope you don't. I have shopped here since the store opened and George and all the other employees have been nothing but accommodating, helpful and very friendly. Please take your business and your returns (after you've obviously used them) to big box stores that can absorb the costs of your "type of business" and leave Home Hardware for those of us who truly know how to respect businesses and each other in the West End.

• 

  Amanda

  :: 17 March 2018 19:18:58

  Terrible service & a terrible return policy. George was INCREDIBLY rude when I tried to return some lighting that was unused, in it’s original packaging, with receipt, within 7 days. He stated the item I purchased was a final sale even though I wasn’t informed of that at the time of purchase & wasn’t indicated on the receipt either. George refused to provide a refund, only a store credit, which I refused. Hostile, rude & disrespectful behaviour, one of the worst experiences I’ve ever had in a store. He should be ashamed of himself for speaking to customers the way he does. Don’t shop here- take your business somewhere with good customer service. Zero stars, two thumbs down. George, you’re one of the most pitiful people I’ve ever encountered.

• 

  Megan Cooper

  :: 13 March 2018 15:45:21

  this place always seems to have exactly what you need, when you need it. Incredibly friendly staff and great customer service. Best hardware store downtown!