Holiday Inn Express & Suites Ottawa West - Nepean in Nepean

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comments 5

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  Thomas McCutcheon

  :: 26 March 2018 20:58:58

  Really great free breakfast included with your stay: Eggs, bacon, pancakes, sausage, sorted breads and buns, muffins, fresh fruit, cereals, juices, coffee. There's a small gym and pool also on site. The WiFi is actually decent, and the staff are friendly. The hotel is quite clean, and the rooms are well kept.

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  Alex Fenwick

  :: 22 March 2018 05:32:23

  The hotel is very new and clean. The pool is very nice, it is on the smaller side but it's used so infrequently by other guests that it is practically a private pool. I would recommend this property to anyone staying in bells corners.

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  David Rossy

  :: 09 March 2018 11:54:59

  We recently rented the smaller Eagleson board room for sales training. Room was adequate for 6 people and equipped with a white board and tv. Staff is attentive to our needs. The room was clean and stocked with water daily. They have a great menu for catering should you require. We look forward to coming back. Thank you

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  Alex Draghici

  :: 09 February 2018 18:35:17

  Great stay, very friendly staff and very clean. Rooms are spacious and very quiet. Only minor thing was thermostat only went up to 25C, and if it went over +0.5 degrees or more it would kick in the AC on a cold winter night. But I would definitely visit again.

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  Amy Cripps

  :: 21 January 2018 20:29:47

  Absolutely disgusting customer service! This hotel makes themselves an option for a children’s hockey tournament then sends out a waiver 2 days prior to your stay stating their ridiculously strict policies! So instead of giving this information 4 months prior at the time of reserving the LARGE number of rooms an entire team gives them, they wait until it’s too late to cancel and find other options. The waiver mentioned above states that we cannot make any noise what so ever any hours during the day (among MANY other rules)-yet they want a group of 10 year old hockey players to book with them?? After the hotel staff and general manager harassed me many times-because I was the one organizing the booking for our group- they then brought police to our floor and told us we were getting kicked out! Not once were the occupants of the rooms in question spoken to directly and yet they try to kick us out. As a person with common sense I totally understand that other patrons are paying for their rooms as well and would not expect to not be held accountable if I was in the wrong-but to tell me that I need to be completely quite during the day and to make me force my children to whisper while sitting in my room -that I paid for just like everyone else- is absolutely disgusting! Not only did they want us to keep our 10 year old kids sitting in their rooms all day, but their pool, which is an awesome opportunity for kids to burn off some energy, gave our kids rashes after the first day and was turning green. So after a call to public health we no longer allowed our children in that pool. Conclusion is that they are terrible for being in the “hospitality” service and should learn how to be more hospitable and improve their customer service. I didn’t appreciate the harassment from their general manager!