Enterprise Rent-A-Car in Montréal

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comments 5

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  Alaa SHarh

  :: 22 March 2018 17:02:37

  Only one guy working. Not a good customer service. I am not going to loose my time for one worker to explain for five customers and walk each of them to the car. That's not what everyone wants. I do not recommend anyone to come here. I was really frustrated.

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  karem elkayar

  :: 04 March 2018 09:28:15

  I rarely rate but sometimes it's important to inform other people to avoid your mistake. I booked a car to travel, I had a hotel booked and everything ready. I received a call from the branch the night before informing me that there are no cars and I'd have to change my booking from 9 am to 11 am, so I agreed. I call the next morning before heading out only to be informed that there is no sign of any cars. I inform the manager that it's their fault and they must find a solution. The only solution they offered was they provided me numbers to close by branches. I called the headquarters only to be informed that I can't reach the headquarters directly, it's a call center that takes messages for them and they will call me back within 3 or 5 business days. You would think that booking through a large corporation would be the reason to avoid these problems. I was informed that each branch operates individually. I called the branch manager again asking him what's the point of booking if I didn't get my reservation, he told me it's not his problem that customers didn't return the cars and told me that he shouldn't say that but I can go to one of their competitors. I did and had a great experience. These are my conclusions: 1)don't bother booking because you are not really guaranteed a car even if your book 2) it's impossible to reach enterprise customer service 3) each branch operates individually so if you are having a problem, only the branch manager can help. Aka it's almost you are dealing with a one man show rather than an organization with policies, culture or vision. Edit: Don't be fooled by the comment by the owner on my post, they didn't even reply to my email.

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  Aurélien S

  :: 28 December 2017 17:38:19

  Très bon accueil, très rapide et super serviable. Ça fait plaisir !

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  Harold Nolte

  :: 21 October 2017 15:12:20

  I used to always rent from Hertz. Then Hertz did some things that upset me one time so I started renting from Enterprise. They have been great. They always take good care of me. And they're a lot cheaper than Hertz!

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  泳士

  :: 26 April 2017 13:47:44

  提前几周预订了车，今天去拿。却告诉我必须要国际驾照才能租，公证件也不行。问她们为什么我在机场其他公司可以租？说是公司规定；问她们为什么在温哥华的enterptise也能租？说是魁北克的规定。转身出去，隔壁Hertz租好了。这是啥情况？