Suburban Motors in Victoria

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comments 5

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  Vacation Rentals

  :: 29 April 2018 04:32:20

  If I could only give zero stars!!! people... Questions: If you're dash completely shut down and your power steering stopped working while you were driving.... Is it safe to drive on the highway going a 100 k??? Okay, this has happened twice now... The first time they sent me home because they couldn't get it to do it... I said is it safe to drive with and this happens going down the highway at a 100k WITH A 16 FOOT CARGO TRAILER THAT I'M TOWING??? The answer I got!! Bring it back when it does it again. I have had multiple problems with my 2015 F-150 48,000K. PLEASE PEOPLE... IS THIS SAFE FOR ME...?? DID THE SERVICE DEPARTMENT AND MANAGEMENT DO THE RIGHT THING?? I DON'T FEEL SAFE WHAT SHOULD I DO

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  Sharon Ed

  :: 07 April 2018 22:39:29

  I have purchased several new vehicles in my lifetime. I have never had a better more honest experience than today. Chris Brookes knowledge and experience is outstanding. He took the time to help us find exactly what we were looking for. He never promised more than he could deliver but he sure delivered more than I hoped for. I could not be happier with my purchase ( second from Suburban Motors) Thanks Chris! Sharon and Dave

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  Jerome Lyons

  :: 01 April 2018 18:00:56

  Car works great, but the staff was horrible to deal with. Although there were at least 3 people in the service department at any time, not a single person acknowledged my presence. On one occasion, there were probably 10 Ford service employees and not a single person bothered to say "Hi, we will be with you in a moment" or let alone a simple "Hello." When I actually got to speak to someone, he proceeded to talk about his conspiracy theories about planned obsolescence and how we need to get rid of all modern technology. I really didn't want to engage in the conversation and reply to a single comment, but he clearly can't pick up on this simple social cue. Twice I stood there for 15 minutes while the service employee sat there and typed without telling me what was going on and then said: "ok you're good to go." Never did I receive a simple "I need you to hang out for a minute while I get this paperwork straightened out" or "you can go now, I just need to push some buttons here." I still don't know if I needed to be there because of the horrible communication. Clearly, the people in the service department have no respect for their customers or their customer's time. When I dropped off my car, I was at the service department 5 minutes before open because I had a meeting at 8. They didn't open the door until 735. Three other clients and I stood outside for 10 minutes and they just watched us while they did god knows what. Once they opened the door, it took 5 minutes until anyone decided the help me or acknowledge my presence. Once I received assistance, I stood around for another 15 minutes as mentioned above and didn't leave until 750. So, I had to reschedule my meeting. Not only did they affect my time, they affected my colleague's schedule as well. The fact that I have this huge list of complaints and only interacted with your service department 3 times speaks volumes about the horrible culture your organization clearly has regarding customer service. I wouldn't be shocked if the managers have a read of this review for a quick laugh. I will go to Glenoak next time I need services done and I will not buy a car from any Suburban dealerships. I have and continue to tell people to avoid your dealership, and I will do so as long as I live in Victoria. You must have great salespeople because I don't know how you manage to maintain customers.

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  Rhonda Ruffle

  :: 25 January 2018 12:57:57

  We recently bought a new vehicle from salesman Cohan, who did everything in his power to make it a positive experience. We found him to be knowledgeable, helpful, respectful and above all -- patient. We never felt as though we were being rushed along or pressured in any way. He listened carefully and represented us well when it was time to make the deal. His after-sale follow-up was exemplary. It was evident that it was his priority that we were happy, both with the sale and the vehicle. I wouldn't hesitate to recommend Cohan and Suburban Motors to friends and family.

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  Jordan Erickson

  :: 21 January 2018 15:20:00

  Expectations exceeded on both excellent service and price. If you are looking to trade in your vehicle and want to deal with somebody who is genuine and has a passion for listening to their customers' concerns, go to Suburban and ask for Jesse Rayson or Matt Maillot. Both of these strapping gentleman took the the time to listen, not because they had to make a deal, but because they wanted to make sure that my needs were met. It is this type of service that will bring me back to their lot over any where else in Victoria. So, if you are looking for a great experience in addition to great service and pricing options, this is the place to go!