SoftMoc in Sudbury

🕗 opening times

comments 5

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  lisette demore

  :: 13 September 2017 20:02:46

  I bought a pair of shoes for work. Paid over $100. I was told I could return them as long as I didn't wear them outside. I wore them at work for 2 hrs. My feet were killing me. Could not return them because the clerk said she did not feel comfortable taking them back. I was told she would speak to the clerk who sold them to me. A lot of good that does me now!!

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  Dixie V

  :: 10 September 2017 01:05:33

  Horrible. I went into the store about 2 weeks ago and wanted a new pair of winter boots. There were 3 people working. One associate past me a dozen times and not once greeted me or asked me if I needed a hand. Horrible customer service. I should not have to run after an associate in such a small store. I was in the store for about 15 - 20 minutes and not one person helped me. By the time I left the store they were all standing around chit chatting behind the cash. I went in again today and same thing happened. I was there for about 15 minutes and a girl finally approached me. I won't be returning to shop here.

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  E Cholette

  :: 05 January 2017 20:57:32

  Extremely disappointed in their shipping process.. my boots are still missing.

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  Marie Schwenzer

  :: 28 November 2016 18:49:21

  Tonight was in with my son and one of the employees was dealing with a very horrible customer. She was trying to help in a very professional manner even though she was very verbally abused to the point of being in tears afterwards. I wish I had got her name because she did a very good job considering the non justified abuse she had received from that horrible customer. She deserved an award for sure!!!!

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  Janet Evans

  :: 23 June 2016 16:34:02

  I always get great service at the Softmoc in the New Sudbury Mall, their staff is all super helpful!