Design Manitoba in Winnipeg

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comments 5

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  Andrew Castro

  :: 08 February 2018 11:14:33

  I don’t normally rate 5 stars on reviews but our experience with Design Manitoba was great that they deserve full marks. Building a new home, we shopped around for new furniture. Only at Design Manitoba did we feel welcomed and received great service with no haggling sales people. The deals was also very competitive if compared to other high end furniture stores, the furniture is also high grade materials. Our sales person Orest was also the manager and he was very professional and a true friendly Manitoban! The product we bought was in inventory with no waiting time. The 2 guys that delivered our furniture was also very friendly and took extra care with moving in our furniture. They even placed the felt sticker pads in the bottom of our furniture so it doesn’t scratch our new floors. From the beginning all the way to the end, our experience was top notch. I recommend all my family and friends to try out Design Manitoba next time they are buying furniture.

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  Deb Ardon

  :: 30 November 2017 22:19:04

  I purchased a lot of furniture from Design mb and most of it came with issues and needed to be sent back or repaired.The products are prices high but lots of defects which should be checked before delivery .The delivery personnel are very unprofessional looking .The salesmen sell you the items and once there is a issue they don’t deal with it .Im very disappointed in the whole experience.It has been a nightmare .I will never shop there again .

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  BahamaBay Condo

  :: 26 September 2017 11:46:43

  Awful customer service. Ordered a dining set on June 10 and was told 4-6 weeks for delivery. It was actually delivered on Sept. 26, which is bad enough but they never did contact me to justify any delays. I had to contact them regularly to learn that nothing had arrived. The only communication from them was to ask for credit card information months before the delivery.

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  Matt Schaubroeck

  :: 28 August 2017 12:31:10

  I had some issues with the manufacturing time and quoted estimate from Design Manitoba from my order (it took 13 weeks to receive my order when the original estimate was 6-8 weeks). Unfortunately, I wasn't given any notice about this proactively and only got updates when I called to inquire about the status of my order. I did receive a loaner couch for free to make up for the delay at no cost, which was appreciated. I had to call a second time to find out the status of my order and at that point did receive very poor customer service at that point - I was told that "if I worked in retail I would understand" and that there was nothing they could do to resolve this. I had initially requested a refund on my order and was told that wasn't available. However, no accommodation was really made by the company during that call to assist with the delay. The staff person I spoke with was argumentative and rude, and the only reason this review will not receive a higher star rating. Potential customers should be cautious about the conduct of the sales staff post-purchase, based on my interactions with them. However, my case did end on a positive note - the owner of the store contacted me directly to apologize for the delay and made an offer to resolve the issue, which I accepted. The couch was finally delivered and I was happy with the final product. The delivery team was also excellent and friendly. Kudos to Design Manitoba for finally offering to resolve the issue I had with the massive delay on my order. Hopefully in the future it can be resolved sooner and more amicably, so that future customers will have better after-sale service.

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  Michael Depeazer

  :: 07 July 2017 19:16:41

  Young buyers beware to be prejudged and get low class service. I am not an angry person just really upset about our service. I would never shop at Design Manitoba again, absolutely horrible service. Please think twice before shopping at this store just a warning. We are returning clients and really got the poooooooooooor treatment. We left the store upset over something real basic. We are buying a 5500 couch and we ask if they can give a sample of material to take home and they tell us out right NO and every reason why we cannot have one. After debating why we cannot get a sample they suggested coming at store close and picking up a sample and bring back in the morning. That would have been great if they offered that to us at first. The salesperson who we were dealing with seems to forget who pays them and how they get paid (though customs). I guess once the person knew that we were originally dealing with another sales person our service went straight down the tubes. Called back to speak about the matter a few days later and the same salesperson is telling me to email the owner and see what he will do about it. ABSOLUTLY HORRENDOUS SERVICE. If anyone want to spend that kind of money go with a store that actually care about their clients. not making this post out of anger just warning future buyers.