Carriage House Inn in Calgary

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comments 5

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  Lori Englert

  :: 01 April 2018 18:38:46

  Booked for the 12:15 pm Easter Sunday Brunch. Most disappointing. There were a large number of people waiting in the hall with one hostess checking names and at times, needing to wait for staff members to return to take people to their assigned tables. The people who were at the previous seating at our assigned table were late leaving, meaning we were left standing in the hall waiting for them to leave and the forcing the overworked staff to scramble to set the table. Not the previous customer’s fault - seatings should be spaced out to allow for a more leisurely experience especially when celebrating a holiday. I was surprised to be escorted into a large ballroom with tables set up like a cafeteria. I did not think we were being booked into a ballroom filled to capacity with people. Not my idea of a nice Easter brunch atmosphere. First time up to the buffet - no dinner plates. This caused a long line while waiting for more to be brought out. The plate I went to take was dirty. Having two buffet lines worked well so you moved through without delay (this is the only good thing I have to say unfortunately). Food quality - poor at best. Hot cross buns were stale. Peel and eat shrimp bowl empty three different times people from my party went to check. Eggs Benedict - cold and it was impossible to cut into the English muffin as the edges were hard and the steam had turned the other parts of the bread to a dense mush. Same issues with the pancakes and Belgian waffles. There was one omelette station so while there were two buffet lines, having just one omelette station caused a bottleneck. There were plenty of desserts to choose from but only spoons, no dessert forks. As an adult, I prefer to eat cake and fruit with a fork or at least be given a choice of cutlery. The cost of the buffet was astronomical with the gratuity automatically calculated which I was told when I reserved. However, paying a pre-determined gratuity did not bother me when I was anticipating a nice atmosphere and good food. For 5 adults, with taxes and gratuity, the bill was $210. Carriage House Inn should review their offering for special occasions such as Easter with a view to decide how they want to be known. If they want to be known for poor experiences, low quality food and being over-priced, they do not need to change anything. However, if they want to have a better reputation and offer a nice, more intimate atmosphere with quality food that people will gladly pay more for, they need to revamp their approach. They need to do this not only for customers but also for their staff. Working in hospitality is a difficult job and the management made it more difficult today on their staff with tight seating times, having such a large offering at each seating and requiring them to be go above and beyond to please customers given management decisions. Very disappointing experience.

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  Ivan The Canadian

  :: 24 March 2018 20:28:32

  This is a very nice hotel. I stayed in the double queen room and it was very spacious. The front desk people were very nice. I would definetly stay here again. I did have an issue where they charged me twice for the room but it was quickly resolved.

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  Cindra Kennedy

  :: 14 February 2018 00:36:24

  I attended a workshop at the Carriage House Inn, it was my first time visiting this hotel in any capacity. The hotel is lovely, very easy to get to with lots of free parking which is always a plus! We were in one of the smaller ballrooms which was very nice. We were served a breakfast of cereals and milk, pastries, yogurt, fruits and coffee/tea and juices-all quite tasty! A couple of negatives: the room was freezing cold and though our facilitator asked for the heat to be turned up it never really warmed up, making our session quite uncomfortable; coffee was not very good and they ran out of tea and though they did re-fill they had to be asked a couple of times. These are quite nit-picky points but I'm being honest! Overall, if they'd turn up the heat (!!) I wouldn't hesitate to return to the Carriage House Inn.

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  Nic Copernicus

  :: 11 January 2018 17:45:27

  This is a review of Sunday Brunch at Carriage House Inn. Wide selection of savory items such as ribs, sausages, meatballs, prime rib, shrimps and salads but nothing really stood out. Dessert spread looked fantastic but most items were one-dimensional and not satisfying (too sweet and not enough creamy or fruity flavors). Coffee was below average. Service was neither warm nor efficient. I had to ask for a coffee refill because cup sat empty for a while. My plate was not cleared when I returned with a second helping. Moreover, our table received more than one reminder that there was another seating and our group needed to be out at a certain time. Those who appreciate Sunday brunch and looking for a relaxed meal with a welcoming staff and a memorable and outstanding menu should look elsewhere.

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  Michael Bishara

  :: 07 January 2018 22:34:21

  Very lovely hotel. The front staff were very courteous and accommodating. We even got to check in earlier than 3 pm, which was much appreciated after a long flight to Calgary. We stayed in the new renovated rooms on the 7th floor. Bed was very comfortable, had beautiful view of the mountains. The washroom is a bit small but nice and clean. The shoe polish was appreciated touch. The towels were a bit rough and might need fabric softener. There's a fridge in the room which was useful. Free breakfast buffet was great. Overall great Hotel for the price and would stay here again.