Canada Moving - Campbell Moving Systems Stittsville Branch in Ottawa

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comments 5

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  Amy C

  :: 21 March 2018 19:56:39

  *REVIEW UPDATED* Customer service got back to me and I am now expecting a refund of the promised 3% discount and will eventually receive the 50 bonus Air Miles. Yay. This has been a difficult process to go through but at least the two moving guys that moved me were great.

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  Dora Boukouris

  :: 26 January 2018 13:53:21

  Worst moving experience ever. The crew was friendly, respectful.However the move took 16 hours to move a small town home that took my previous 2 moves 8 hours. I was quoted for 8 hours. The company charged me for 10 after filing a complaint. The other issue was some damaged goods and my brand new floors. which i will not be compensated for because I had not purchased the insurance. sigh..

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  Jonathan Christie

  :: 20 January 2018 20:59:34

  The crews doing the moves are fantastic. Administratively I’ve never dealt with a more brutal company - totally unprofessional. I’d never use them again or recommend them.

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  Isabelle Gosselin

  :: 10 August 2017 08:13:44

  Our move with Campbell movers started out as a nightmare. The first steps were OK. Someone came rapidly to assess the move, then a girl named Brianna emailed me the quote with the subject line: "Your move on August 1st". I answered back that it was OK and that we would go with their quote and let them do the packing. No news after that. I assumed that it was settled and got extremely busy preparing the house. On the eve of the move though, I started wondering why I had not heard anything, especially that they were supposed to pack. So, as everybody knows already, nobody showed up the next day. I tried to reach them and it's only at 10:15AM that I got someone to talk to, after 5 phone calls. I barely got a little "we're sorry" that didn't sound sincere at all. I was not on their list!! They were able to "re-book" me for the Friday, 3 days later. It was my closing date, so I had very little time to clean the house after they left. I rushed to finish by the deadline. My husband was out of town and had to cancel two days of work; the painters I had hired for my new home were now there working in the middle of a move; we had to cancel the few days of vacation we had for the week after the move. The impact this delay had on our life was immense and we feel it to this day. I want to say though that the packers and actual move crew were outstanding. They worked swiftly and tirelessly; the movers, the three Matts and Poe were fun and professional, the tallest, Matt no. 1, the "boss" it looked like, set up the tone first hearing my story, apologizing for people he even didn't seem to know very well, and being so nice, funny and relaxed I started to feel good and happy. I would recommend them in a pinch but beware of the administration. Like another person said, they are "horrendous".

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  alison hay

  :: 27 July 2017 17:16:38

  The packers and movers were excellent, efficient and friendly and I would highly recommend them to anyone. They are a talented crew. The management of this company however, is absolutely horrendous. They cannot be reached by email nor phone, the odd response through email is very unprofessional, they don't provide any advance notice of when they will be coming (I.e lay out a schedule with the client), and their employees are not informed on important details. The poor employees arrived not knowing how much there was to pack, what was going where, nor what heavy items may need to be moved. We warned about a heavy item needing to be carried up the stairs, however once the movers got here their "boss" told them not to do it and even refused to send an extra worker to help. Will never be using this company again.