Aldo in Ottawa

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comments 5

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  Gregory Viers

  :: 04 December 2017 14:54:49

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  Cassie LeClair

  :: 26 September 2017 08:51:58

  I found the girls working there disinterested in helping me. When they did, every single shoe I asked for in my size (which is a 7), they didn't have it. 6 shoes I picked out and not one of them they had in my size. Like what kind of shoe store doesn't have stock? Might as well just be an online store.

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  Kakwireiosta Hall

  :: 01 April 2016 14:59:33

  Ordered a pair of boots b/c the cashier insisted it was free delivery and I would get them in the mail within a week. They were never delivered, then held hostage at a UPS store b/c I needed an ID to match the delivery address (never told this before ordering). Boots were sent back to factory, released to be re-sold despite the fact I already bought them, and I received no notification of the boots' return nor a notification for a refund. I had to call corporate to find this out, boots were sold out despite the fact I paid for a pair 1.5 months earlier. I was given a refund and offered a measly coupon for my troubles. Not impressed one bit, poor corporate coordination and customer service efforts.

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  Joseph Sciascia

  :: 02 March 2016 19:30:22

  In reference to Nivienne Lim, You clearly had a bad day. Ive delt with this particular Aldo on multiple occasions, and love both their staff and service. It clearly was a misunderstanding. I work in retail myself and recognize these problems that always occur with different stores and orders. Sorry you had a bad experience, but this is a little harsh. Lighten up and maybe good things will happen.

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  Nivienne Lim

  :: 29 February 2016 21:44:58

  Had the absolute worst customer service experience. Just needed to get a refund for boots that I never got... I had ordered boots at the St.Laurent location to be shipped to the Rideau one, but received an e-mail stating they ran out of stock and will refund the money. The e-mail told me word-for-word in order to "complete your refund or if you wish to process an exchange, we invite you to visit your local store... If you have paid by credit card you may also contact our customer service department via telephone". So I went to my local store, Rideau, and the girl did not know what she was doing. She was convoluted and unclear while going in circles, stating that, "the e-mail says you have to call customer service and they send a confirmation e-mail (when it explicitly stated "you MAY") and tried to tell me that I could only do exchanges in-store (when the e-mail clearly said "refund OR exchange"). She tells me that the store needs to receive an e-mail from the company so that the stock is not affected, even though I provided the receipt, the e-mail I received, and my original method of payment. She tells me to call customer service on my own time. I was NOT about to leave to call customer service and come back another day, after already wasting my time to come into the store in the first place (as per the instructions that were clear in the e-mail). She tells me that "whoever writes the e-mail is being misleading/wrong." Meanwhile, a line-up had formed with only two people at cash and only one person helping to process the line-up. Once a more experienced sales associate came back from break, she took over. I explain that I have now been at Aldo for 45 minutes having my time wasted. She says "you did the right thing, did just as the e-mail said, etc" and explains that company policy is that they have to call the company's PoS to send them a confirmation e-mail in store. She apologized to me profusely about the previous worker's lack of competence and explanatory skills, especially after noticing how rattled I was and hearing that I have been arguing with the girl about how "the wording of the e-mail is wrong" or "they must have changed the e-mail". She resolved the issue in under a minute by 1) Clearly explaining and 2) Acknowledging that the other girl was unclear of the policy, after I spent an unnecessary amount of time for no reason. I tried to remain as calm as possible without raising my voice or yelling obscenities and the second girl that assisted me did a great job in salvaging the experience as best as she could - for that thank you!