Vancity Car Rentals in Vancouver

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comments 5

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  Emmanuel Moreno

  :: 12 April 2018 18:53:57

  Friendly staff, reasonable rates and I got a new car just under 1000 clicks on it. Great experience overall. Recommended!

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  Melissa Lavoie

  :: 12 April 2018 13:46:59

  I had a great experience with this place! Their email reservation system was down, but they answered their phone to take my reservation and gave me a mid-size for the price of a compact car which was very nice. The rental agent was personable and efficient, and while they did give me a car with very little gas, to be fair to them it was a last minute rental and every other car at other agencies were booked in Vancouver it seemed. They explained that they would give me credit for any gas that I put in, and they honored that, although I did have to call and remind them. All in all I would rent from them again for sure.

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  Alex William

  :: 07 April 2018 22:18:33

  This was my first time trying vancity car rental & I was a bit nervous, because I usually stick to the ‘big brands’ I’ve always known. But we are SO glad we gave them a try. We were blown away by the service, efficiency, communication & of course the rates at vancity car rental . They had the best prices - which really affected my decision, when renting a big vehicle for a full week. But on top of that, their communication was so helpful and we were only about 15 minutes taxi drive from the car pickup location. Upon arrival, from check in to driving away only took a total of 5 minutes! Drop-off was just as easy & quick. We will definitely rent from vancity in the future - thank you so much!

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  Gabriel Pilla

  :: 30 March 2018 14:20:24

  Extremely slow service. There was no one ahead of me in line and it still took over an hour to get the car I had reserved in advance. No one was even at the desk for the first half hour that I waited. When an employee finally arrived he tried to add an additional $100 of insurance to the bill that I didn't need without asking. After finally paying he told me to have a seat and that he would be back with the car in 5 minutes. It has now been over 20 minutes and I am still waiting as I write this. Extremely frustrating way to start my vacation.

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  Phillip Haycroft

  :: 22 March 2018 17:43:15

  I have slowly but surely become a regular customer here now. The staff never fail to provide exceptional customer service and this location is very convenient for me. Thank you Vancity team.