Structube in Ottawa

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comments 5

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  Alex Eastman

  :: 20 April 2018 16:43:33

  Price is phenomenal, their QC is a little bit off. Check here for lighting it is cheaper than everywhere else. Have gotten tables which are acceptable (no damage) but not exactly as the floor model looks, live edge table with a concave instead of being straight/convex means we lost some surface area and metal strapping is slightly visible. Return policy is brutal, were told that basically once assembled you cannot return an item.

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  Kay Beau

  :: 12 April 2018 07:12:16

  The sales associates are very friendly and helpful, especially with providing the different styles available for each item. And shipping is a great price (one flat fee for multiple items)!

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  Cedric Dufour

  :: 11 April 2018 09:09:30

  I like the styles and furniture design they have, and at great prices. The staff is friendly and they don't jump on you every 5 min. which is nice to be able to browse until you have a question. Only negative thing is that they don't always have all the pieces that they have online on hand or on display. I went in at 2 occasions and both times they didn't have what I wanted to test in store.

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  Taha S

  :: 10 March 2018 11:27:13

  Store was ok. Delivery is horrible. Finally delivered our products, only to find out the base of the table was not put together right. Called customer service, horrible experience, it's been two weeks and they will finally come replace the base of the table today.. customer service didn't really care about our problem. You guys need your own delivery guys. We have to pay for delivery since it comes from Montreal, and we aren't able to track our shipment. On top of this, nothing was done to make our experience better. I will never be buying from Structube again.

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  Sheree Y

  :: 28 February 2018 22:37:19

  I love the uniqueness of their furniture and love the look of my new bedroom. However, their delivery is expensive (many furniture stores provide free delivery) and they don't protect your floors or remove their shoes. It is the purchaser's responsibility to put all furniture together and I was not advised of any options to have someone come do it for me. Lastly, you have 7 days to advise of any problems and you have to figure out how to return the items or pay for delivery again. I had a defective piece of furniture, which they readily replaced, but I had to pick up the replacement or (you guessed it) pay another delivery charge.