Rogers in Cambridge

🕗 opening times

comments 5

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  Denise Martin

  :: 18 April 2018 01:02:06

  Good service but have seen line ups there. Reps are friendly and low pressure while you decide.

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  Michael Kaiser

  :: 23 January 2018 14:58:10

  Good customer service. Store can get pretty busy, so be prepared to wait.

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  Blain Angus

  :: 18 December 2017 18:13:23

  Normally Rogers stores only get poor reviews, but my recent experience here was quite the opposite. Umer Jamal, was super helpful and polite despite Rogers putting a deal on that flooded the phone lines and the stores. We got through everything I needed to with him and was great to other customers coming in, nobody was ignored or neglected.

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  Petite0

  :: 23 October 2017 17:41:10

  Very POOR customer service and we'll NEVER deal with this location ever again. Staff were rude and unprofessional. My husband & I did an upgrade with our phones, and returned mine because they don't have available colour that I wanted. Then, we went to another location and we saved over $200 hundred for my line and for the EXACT phone. We've been with Rogers for over a decade now and have all their services. These people don't deserve even a single star based on our overall experience!

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  Lorri Detta

  :: 08 September 2017 20:56:47

  I ( am female)went into this store Fri Sept 8 2017 at 7:15 pm and was ignored for 15 minutes but it was obvious I was waiting for the Rogers employees to complete their services with current customers. Two men walk in 10 minutes after me and the one Rogers employee asked what they wanted, and said he would take care of them asap. I said "Excuse me, I have been waiting for a while." He said he knew I was waiting, but said "I could wait as the two men would be 30 seconds, and I would be 5 minutes to take care of." The two men said they could wait, but the Rogers employees insisted on serving them first and I could wait, even when I said I was in a hurry. The employee said to me twice in front of others. He knew nothing about me. I am a working single mom with twins and can't make it to the Rogers stores as I work full time and have a second job, and needed to get back home to my children who I had to arrange for a babysitter to take care of. It seemed that Rogers thought I wasn't important, and may be because I am a female, or maybe the employee didn't think I looked worthwhile to treat with dignity. I have complained but it won't get anywhere.