RBC Royal Bank in Calgary

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comments 5

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  Graham Kennelly

  :: 05 April 2018 13:33:57

  Had the best experience with a teller here named Beatrice. The conversation was genuine and filled with good vibe. She quickly established a feel I could relate too with sharing about herself and allowing a fun exchange of relatable life interests. I hope Beatrice is influence by the leadership and culture behind the desk and other tellers are able to humanize the banking experience as I did. Enough to make me want to literally write this review about and shout out B - thank you and happy July 13th haha!

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  Amanda Bennett

  :: 05 February 2018 16:28:11

  Long line ups sometimes. But they were really nice to me and were able to solve all of my financial problems.

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  Michaelle Tuz-Atkinson

  :: 01 February 2018 13:16:11

  Horrible experience. Treated me like a criminal for trying to get money from my own inheritance.

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  Wes Beach

  :: 21 December 2017 14:29:24

  The customer service in this branch is atrocious. I am a non client at RBC but had a cheque drawn from an account at this branch. I took the cheque in to be certified and was advised that there would be a $40 charge to certify the cheque. I asked to have cash instead and was told they could not cash the cheque only certify it. I asked to speak to a manager and was introduced to Jeff. Jeff was very condescending in his answers to me. I asked if he could give me a break on the amount and he indicated they were not allowed to. I subsequently called another branch and was informed the charge for certifying a cheque was $20. After 30 minutes of waiting I was given the certified cheque and charged $40. As a non client the service I received today at the MAIN branch for Calgary would definitely not have me becoming a client any time soon.

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  Yasmin Hovakeemian

  :: 10 November 2017 12:24:19

  This branch is one of the largest in Calgary and rightfully so since it is in Bankers Hall. It's accessible from the TD Core shopping mall and thus the +15 so great in winter when you don't want to trudge through endless snow to do some banking. Branch is busy during the weekday lunch hour while everyone gets a break from their jobs to run some lunch time errands, so avoid that time and it is generally pretty quick. There are always a number of tellers available to help. It's just a bit slow when you need some sort of managerial intervention. They could work on that a bit.