Pet Valu in Toronto

🕗 opening times

comments 5

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  Jason Dear

  :: 25 March 2018 13:27:57

  There's one particular woman that works here who is gratuitously miserable and uncivil. Bad service is an understatement. Any other locations I've been to in the city are fine. I'll never go to this one again after about four experiences outlined above that were identical.

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  Christine Cabral

  :: 04 March 2018 00:47:21

  I have been going to this location now for almost 7 years. At the beginning it was great. Good staff, helpful managers etc. Now...the staff are careless and unhelpful. Every single time I go there I am not helped unless I chase someone down. The staff seem to care about chatting with each other. They could not look more uninterested to attend to the customers that are coming in. The place has recently expanded which is great. However this place needs staff that are trained and actually know what they are talking about in regards to food and animal care. They talk to you like you don’t know anything at all. When I come in now I simply grab the food I need and leave. Step up your management guys!

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  Jasmine Ash

  :: 06 February 2018 21:07:16

  I am new to Toronto and have been to several Pet Valu's around the city, but this location is by far the best! Awesome, friendly, service. The sales associate helping me really took his time and answered all my questions. My dog has lots of allergies so finding the right food for her can be tricky. The store also had a really well stocked selection. I could not be happier with my experience!

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  Chris G

  :: 31 January 2018 01:07:20

  Very friendly staff, very knowledgeable as well. Great selection of pet toys, food, accessories and apparel. Highly recommend this place for all your pet needs

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  Dana Somerville

  :: 13 September 2017 20:45:41

  Today I went in to get some tips and tricks on becoming a dog owner. Katie was absolutely lovely. When she was educating me about absolutely everything and anything, I'd literally just become dumbfounded at how she retains so much information. She had an answer to every question I had, and stuck with me for over an hour. Definitely will be back again. The customer service is amazing, and it's so refreshing walking into a workplace where the employees are genuinely passionate about what they're doing.