New Sudbury Volkswagen in Sudbury

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comments 5

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  Marc Poirier

  :: 28 January 2018 12:59:12

  Good service! Honest and reasonable advice on maintenance and upkeep

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  Melissa Harriman

  :: 05 November 2017 09:10:10

  Great service. Friendly, open and honest staff. Very impressed with the service provided by VW

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  Damien Laframboise

  :: 09 June 2017 12:20:20

  Prior to scheduling a service appointment at New Sudbury VW I had heard many conflicting anecdotes regarding their reputation for customer service, with most negative commentary beginning with the archetypal narrative of "my mother's roommate's cousin had a horrible experience a decade ago". My Golf needing service and Sudbury convenient to my location, I decided to give New Sudbury VW a try, and am very happy I did. The service advisor with whom I spoke was courteous, articulate, knowledgeable, and most importantly for auto service, honest. The work was performed in a timely manner without lamentation. The waiting area was clean and comfortable. These points all exist in stark contrast to my experiences with another mainstream auto dealer in Sudbury, where excuses, aggression, and flat-out lies were the norm. In short, I was completely satisfied with New Sudbury VW. I certainly hope the high standards of customer service I experienced continue to typify future experiences. Keep up the excellent work!

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  minmin July2004

  :: 20 April 2017 15:44:30

  I used to own a jetta 2013 and i was willing to trade for a tiguan. But...the only option that made me change my mind is that when I called vw and want to know if I can have a car starter installed. The answer was...NO..and if do..it will void the warranty. The solution I received is ...just go outside and start the car and go back in the house. What if someone is walking by and see my vw running and no one is in the car and they steal my car. Do you think the insurance will cover?...like duh..no. That made my decision. .We went with Toyota..they install car remote in all their cars and it cover full warranty..i like my new 2017 Awd Rav4..vw need to get with the program. We live in the north and not in Florida. Eechh

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  Carson Pileggi

  :: 20 March 2017 09:42:22

  As an insurance agent I have been dealing with the team at New Sudbury Volkswagen / Audi on a business level in servicing my current clients and new ones! They are very organized and great to deal with! There’s no doubt you will get professional and quality service from this team! If you’re in the market for a new vehicle check out their newly renovated dealership for great service and style!