NAPA Auto Parts - NAPA Calgary - Main Counter in Calgary

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comments 5

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  Matthew Learning

  :: 27 April 2018 17:18:31

  I had a very pleasant experience dealing with Darrell today. Was extremely knowledgeable and helpful with providing parts for my van. He was very candid about were I should/could skimp on quality and get lower priced parts, and were I should go with the higher quality higher price parts. We had a good laugh or two while still getting things wrapped up quickly and efficiently. Overall a great experience. This will be my new go-to auto parts store!

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  John A

  :: 01 April 2018 13:44:33

  This guys always have all kinds of parts..best spot since they have the warehouse next door

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  Sayume Hashimoto

  :: 17 March 2018 15:21:12

  Great deals at the store. The laid that helped us was amazing and very helpful. 😊

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  Marada Kay

  :: 18 January 2018 23:51:25

  The guy I spoke with at the counter was friendly and helpful. I asked about a particular brand of engine cleaner and beyond answering my question, this fella also told me about his favored alternative, showed me where to find the other product, went and found some in the back when he saw that it was out of stock on the shelves, and told me that it was on sale. Further beyond that, he explained the different ways one could use the product and gave a cautionary note based on personal experience. In my opinion, that's solid customer service.

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  C. K.

  :: 11 November 2017 14:22:25

  Bought a Legend battery from this location. GM dealership says my battery is showing low voltage and is faulty. Went to the main counter NAPA and they said to remove the battery, charge it, and then bring it in. (All you non-mechanical people out there take notice as you better buy some tools.) As it turns out they have a 30 year old bench style battery (alternator) test rig which according to the staff is not replaced because Vern will not get them a proper machine. Surprise....no issue according to their test. Went to a different NAPA location and with their battery tester it did indeed show lower voltage than should have been. The battery was replaced. You should not have to remove the battery from the vehicle for a simple test. This location is one of the most established locations in the city and should be the flagship for equipment and customer service but instead it seems that Vern and his staff are stuck in the 80's. The majority of the staff I saw looked as though this is the most miserable place to be and would rather be anywhere but there. Go to any other NAPA if you want good customer service. These people simply aren't interested in you or your seemingly annoying problems.