Municipal Parking Control Inc. in Ottawa

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kommentare 5

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  Kimberly D'Anna

  :: 18 February 2018 19:49:07

  Totally misleading. No signs up. And then when there's a pile of cars waiting to exit but the machine is down (only accepting cash), they suggest you park again, go get cash somewhere, wasting more time, when they should really let you go free of charge for the 45 minutes you just lost. So 45 minutes lost and 21$ down...on a Sunday. Go elsewhere. Anywhere else.

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  Jennifer Marano

  :: 02 October 2017 11:38:52

  HORRIBLE customer service. This company charges you $50 for losing your parking ticket. What highway Robbery. It's a $21 maximum and you charge $50 for losing your ticket? Nowhere in your garage or on any of the signs does it say you will be charged this amount. And nobody from this company has been able to help me. Even when I was in the parking garage, they were very unhelpful and lied regarding the fee. Never will I ever park in any of your lots again. And I will definitely be spreading the message about your scamming company. When I paid the fee finally after having to get the money, I DIDN'T EVEN GET A RECEIPT.

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  Alia Rashid

  :: 29 September 2017 10:29:43

  I have parked here many times, it's my go-to spot when downtown. I find it very clean, well maintained, and safe. I've never had any issues parking my car here. The staff are very friendly and helpful. Municipal Parking is by far the best place to park in downtown, I would recommend this garage to anyone!

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  Alexander Thompson

  :: 08 August 2017 10:10:59

  My phone demagnetized the parking pass creating it unreadable upon exit. I had to use the lost ticket button due to the time of having no staff readily on hand. The operator informed me to contact the company the next day. My experience with a staff member called Ben was hugely exemplary. He went above and beyond by giving me every possible tool to contact head office as well reassuring me the steps to the process of being reimbursed. His demeanor and truly informative direction gives this parking garage a 5/5. He should be commended by corporate for his actions!!!

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  Claire Seymour

  :: 24 July 2017 16:55:45

  I am a resident of the apartment building associated with Municipal Parking Control Inc at 24 York Street. I greatly enjoy the apartment I live in and the staff that manage it; but I have a complaint about the parking service provider. Municipal Parking Control Inc only allows you to begin your monthly parking pass on the 1st of the month. I moved into the building a few days before the first of the month and put my car in the lot on June 29 with the intention to pay until June 30 and then to begin my monthly pass July 1. Because I did not remove the vehicle from the lot at 00H00 on July 1 and re-enter to activate my parking pass, when I left the lot for the first time on July 2 I had to pay for 4 days of parking. I attempted to contact Municipal Parking Control Inc by telephone to receive reimbursement for the payment July 1 & 2 (as I was already paying the monthly amount) but could not reach an attendant. I emailed multiple times explaining my situation and asking for a customer service representative to call me to ask for support in resolving this "double paying" error I made. No one called me and I received a response email saying that it was my fault and they wouldn't reimburse me for this double payment. In my multiple correspondence I admitted I made an error and all I wanted was compassion for this error and a reimbursement for my double payment and again requested a telephone call, which I did not receive. While this is a relatively clean and safe parking lot I would NOT recommend it. The price is substantially higher than many of the similarly located lots in downtown Ottawa and I take issue with Management that cannot spare time to call a concerned or upset customer. While I will continue to pay my monthly allotment for my spot when I have out of town visitors I will be directing them to the much more affordable lot at 70 Clarence Street or to some of the lots that are free on the weekend on Slater.