Leon's Furniture in Thunder Bay

🕗 opening times

comments 5

• en

  Robert Snider

  :: 28 April 2018 09:58:53

  Very helpful staff! Great prices!

• 

  Joey Wanzuk

  :: 18 April 2018 12:09:38

  Brutal customer service. Have been waiting for a replacement table for 2 months. Finally arrived today, a day late, broken yet again... Ive had many dinner parties which the table would have been very much appreciated... hopefully will not have to wait another 2 months for ANOTHER replacement

• en

  Loretta Shingoose

  :: 16 January 2018 10:18:03

  Well first off the sales person and only the sales person was great, Wit the amount i spent, $15 G, i expected good qaulity furniture for a living room and bedroom suite, Wen furniture was delivered 4.5 + wks later, as product had to. coming n from winnipeg, What ever was shipped n wasnt wat i got, 3 peace leather couch set, was the floor demo from tb store, my bf distinctively noticed a markin on the couch and noticed the same markin wen delivered, coffee end tables damaged wit cracks and scratches, back part of tv wall unit damaged cracked severly, Surround sound was rite off the floor still had a plastic sticker on it. Bedroom suite a floor demo, i knew that, as it was the last one then it was out of stock, that ther wouldnt b making that particular unit anymore, , it looked great then didnt see a scratch looked like it was all intacted. But Wen delivered, ther were damages, to the nite stands ther was like 20 holes to hold the bed to the head board, scratches no no, like really! I was unsatisfied, disappointed i called customer service sent pictures, left messages my calls were not returned, but kept calling till i spoke with an individual lol goodnes i was so frustrated, it was like a game, also the rudeness of one of the managers as she hung up on me. Unprofessional Wow. After a month or so of contactin leons, 3 wks later ther had there delivery truck come get the bedroom suite, the guys left a few large items behind. It wouldntook them a month to come bck So i drove 3 hrs bck to tb to drop off the rest of the bedroom suite. With that amount of money spent. I expected good new quality furniture. Not. My coffee and end tables were never replaced, the back piece of the tv wall unit was the only thing replaced, and still it was damaged. I gave up i took theb10 g as a loss. From having been told theyd return my 5g for the bedroom suite as a check which would b mailed out of head office in toronto, to a instore credit only, lol I called toronto head office regarding my refund to b told the refunds has to come from the store i purchased the furniture from. I moved from ont to sk and playin phone tag between leons TB and regina, gettin no where I called. The BBB, SMALLS claims court, I finally got my money back for the bdrm suite, after how long. Nd Took the rest as a loss, the damaged stuff sit n my basement. My experience was a nitemare i will never buy a dam thing from leons ever again. The only new items i received were the q mattress and 70inch tv. Mind u that wasnt the last of that bedroom suite ive come across, i seen the same one in regina and edmonton recently. Please wen and if purchasin from leons make sure its not floor demos and its in good quality no damages. May ur experience be alot better than mine was

• 

  arlene lockman

  :: 03 January 2018 10:21:54

  Good prices, great furniture the part I liked the best was nothing getting swarmed by pushy sales people. We asked 3-4 times if we needed help. We answered we're still looking, and that was it. No pushy by this or what are you looking for.......blah blah blah. We found what we had liked online and we were just making sure we liked it irl (in real life). We went home and ordered it online. It was delivered 4 days later. Fantastic time and we love our new couch. It was my first time in Leon's and would recommend this store to everyone. ( I have been to the other furniture store and couldn't find what I wanted even with the pushy staff that followed us everywhere trying to get involved with our conversation: no stars for them)

• en

  Nicole Leduc

  :: 09 December 2017 16:29:01

  Friendly staff. Salesman was not hovering or pushy. He had a great sense of when we might have a question and just casually showed up at the right times.