Wolseley Plumbing & HVAC/R de Thunder Bay

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  irene frenette

  :: 09 March 2018 08:52:47

  I purchased my Rinnai C85 heater when I built my house 9 years ago, along with a substantial amount of other products from this business. I have returned to the store several times to purchase replacement parts, or additional parts, and they have only been able to supply one replacement part in 9 years. I returned yesterday for a part for the Rinnai, and was told "I've never heard of that model". I thought to myself, I purchased this unit from you. The clerk was unable to find the part I was looking for, and seemed annoyed that I was there for help. He suggested I try their competition for the part, and as I left, I wished I had thought of that nine years ago.