Volkswagen de l'Outaouais i Gatineau

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  Angelique Gibeault

  :: 04 May 2018 07:08:05

  Let's start with I think the only people who leave positive remarks here must be paid to do it. I've purchased 2 used cars here and in both cases have had very negative experiences. They hide stuff that is discreet in hopes that you won't see it and after you buy it and notice they say it wasn't broke when they sold it. They say they've repaired things that they haven't. So if you buy a used car, please go over it with a fine tooth comb before you drive it off the lot. After sale is absolutely terrible and disrespectful. The service department is a big ZERO. The service Manager is friendly, but honestly I think beyond oil changes you should go somewhere else. They have difficulty diagnosing problems and then repairing them. Several months after I purchased the car the back door still did not open properly (something that they told me they had replaced before purchase), so they replaced it and as I drove away a light on my dash come on telling me that the license plate light was malfunctioning. When I looked at it the light was hanging there and I had to put duct tape to hold it in place to ensure it didn't fall off. Holy cow, my car was there for almost 2 days! My ABS was coming on everytime I applied the brakes, they told me there was nothing wrong with them until finally the service manager did a road test and got me the earliest appointment he could cause my brakes were dangerous. Prior to that the staff basically treated me like I didn't know what I was talking about. There's still a problem with my ABS and they can't find it. The shuttle completely lacks the word service! I think this guy believes that you're lucky to have him. Ummm... clients pay your salary :-) I have purchased 2 used cars here over the past 8 years, I gave them a second chance but there won't be a third. The first car they hid the fact that the brakes were worn down. When I took my car in for servicing at Bytek a month after I purchased it, I was told my brakes were falling off. When I approached them, they told me it was my fault. In the end, I called VW Canada and reported them. VW made them replace the brakes. When you buy a used car here, make sure you ask for a copy of the inspection report and what they have fixed. Then take your car to an independent shop and have it looked over. What I've highlighted here is the tip of the iceberg. So... VW Outaouais, you haven't changed in 8 years. Time to get your act together. You fooled me once and twice.... shame on me.

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  Alex E

  :: 20 April 2018 21:57:26

  😡😡Vendeuse occupée par moi et ma femme, s’est faite donner un autre couple à servir (par son directeur des ventes, king pin de la technique de vente sûrement) et finalement un AUTRE couple est venu suite à problème d’auto neuve... Ils avaient un rdv apparement non connu, problème d’agenda... Après 45 min à se faire prendre pour des boules 🎱 dans un billard, on est allé chez Myers et on a acheté nous 2 autos neuves en 25 min. 🧐🤔 Nous ne sommes pas mécontents car on adores nos autos mais l’organisation et l’accueil est sûrement à travailler. Surtout quand on commence par « Bonjour on voudrais acheter 2 WW neuves... »

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  maxime labelle

  :: 05 February 2018 21:37:24

  To summarize: Worst dealership. Worst service. Worst follow-up. Worst professionalism. Please read on and save yourself the time, money and frustration. I was an easy sell. I came in and knew exactly what I wanted. Volks Outaouais didn't need to sell me on anything. The sale was already done when I walked in. Even more, I brought them another customer immediately who leased immediately with them also. So easy. The experience was so awful that I actually cancelled my contract with them. And we will certainly never visit or have our cars serviced at this dealer in the future. This is coming from a loyal VW customer for the last 16 years!!!! What a loss. Some highlights: 1) Not once, but twice did the staff allude to the difference in income between my partner and myself. Flashback to the 1960's. 2) My salesperson failed to follow-up on his promise to help me extend the lease on my current VW in a timely manner resulting in my driving my car one month past my lease expiration. Not only did he forget, he was quick to blame other staff for his shortcomings. He actually also lost my lease extension paperwork forcing me to have to send it all in again. 3) We were sold tinted windows that surpassed the legal standards for tinted windows. As our luck would have it, we were stopped by police and handed a 170$ ticket. When we returned to the dealer to A) Ask for compensation and B) Understand how we could have been sold a non-standard grade of tint, we were told 1) They explain the risks to all their customers and 2) It was our responsibility to pay the ticket and get the tint changed. Funny that our salesperson had to get up an innumerable number of times during the initial lease signing to ask his manager to help answer of all our questions yet he was such a "veteran" that he "certainly" told us about the risks of installing illegal tinted windows. Also, if it was such a routine part of their practice, one would expect they would have the customer sign release of liability form at the time of signing. They do not. A "He said, she said" debate thus ensued. Very pleasant. After yet another visit to the dealer where, to further highlight our salesperson's professionalism and respect for his customer, he arrived 20 minutes late, he then begrudgingly accepted to refund us the cost of the tinted window change from his own pocket. We went to the shop he recommended. His estimate for the replacement was 40$ when in reality it cost more than 100$. When he learned that the cost was nearly triple what he had anticipated, he refused to pay us the amount. All of a sudden, this amount was too much for him to pay, but not too much for his customers. Another broken promise. In the end we got compensated by way of a credit at the dealership. Amazing! We're now 300+$ in the hole for your mistake, and our reward is spending more money at your dealership. A fine deal indeed. P.S. The new manager spontaneously told us that he's been so busy putting out fires with disgruntled customers and carrying out empty promises laid out by the previous manager that he hasn't even had time to learn their computer system. A chance to build a longstanding relationship with two young professionals. Evaporated.

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  Gary Warwick

  :: 08 December 2017 00:21:01

  I've had trouble with their service department. Had car in a number of times for a problem with one of the passenger doors and they were unable to fix it. Often the problem still there at pick up after the repair. Like no one double checked their work. Was forced to take it to another dealer. In and out and it was fixed. And importantly stayed fixed. People are nice though.

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  Rula Ibrahim

  :: 23 November 2017 14:08:41

  Very poor after sale service. I completely discourage anyone to approach this dealer. They did not provide me with the extra key that comes with this purchase. I called few times and the commercial manager Hagger never returned my calls. She made me make few trips to make me purchase the additional warranty but never cared to return my calls after the sale was complete. They sold me car starters that do not work. They sold me winter tires that should last for few seasons. yesterday I found out that they do not work and I had to purchase brand new tires. overall after sale experience is really bad.