Vancity Credit Union Br. 18 -Pine Tree community branch in Coquitlam

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comments 5

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  Miles Lougheed

  :: 07 March 2018 15:21:26

  Repeated assurances that my card would work south of the border without any issues. It did not work whatsoever. Very rude when I came in after my trip to explain what happened. Oh and thanks for not cashing my government cheque, despite having all the ID requirements met. I actually had to go to the nearby TD to get it done and I'm not even their client.

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  Michael S

  :: 07 December 2017 17:13:36

  Horrifically slow service. All my business accounts are moving to TD and CIBC. 7 months later and nothing has changed. Service is still abysmal and unbelievably slow. I'm pretty sure they've heard a bunch of people who don't have a clue how to do the work. The struggle on a regular basis to complete even the most basic transaction in a timely manner.

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  Ben Voo

  :: 07 October 2017 23:40:17

  I’ve been a Vancity member since 2009 and while the last year has been the most challenging year due to their system upgrades, I had the most positive experience today with Melissa. I have business banking needs, and often times I have numerous cheques to deposit which normally take 10-15 minutes depending on the teller. Melissa managed to do my largest volume of deposits in record time!

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  Dianna Voo

  :: 07 October 2017 23:18:18

  Love love love Melissa and Terri Lynn. Those girls help me out so much whenever I need to go in to do my banking. The new system sucks so thank goodness they know what they're doing.

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  Vince Wang

  :: 01 June 2017 20:24:23

  Terrible front desk, closed door before business hours. Can't get real help instead of reciting scripts as you can come back tomorrow blah blah blah. If what we get is just atm and recited scripts why not switch to pc financial or tangerine? The indifference in the front desk lady's tone reflects how the whole branch treat their customers.