TUMI in Toronto

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kommentare 5

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  Alex Yao

  :: 24 January 2018 04:11:45

  A story from Calgary store. I received a TUMI bag during Christmas from a friend whom continue to brainwash me to joining the TUMI gang because he enjoys their products so much. However this bag I received was too small to fit my pilot gears, so I went to this chinook store and hope to exchange for a larger product. The exchange was denied because the bag had one small scratch on the leather, and no receipt. What's more upsetting was the manager's tone was so condescending that she was questioning my integrity when I said the item was new. The last time I've experienced something similar was at Sears 8 years ago. (Later I found out I arrived 5:20pm, 10 mins before her shift ends. In that case, I'd forgive her for being condescending, because a minute spent on me means 2 more minutes stuck in traffic.) Upon more findings, I found Harry Rosen's sales team could sell TUMI products and respect their customers at the same time; Nordstorm could sell TUMI products and have a generous return policy with no time limit and no questions asked. Both stores are within a walkable distance of 2 mins. TUMI really did a great job controlling servicing quality and expanded brand awareness by opening up their own full-price premium stores. Great job driving these traffic to your partners! Oh yeah, sales from your partners are going to drive healthy EBITDA next year too! And yeah, Tim Parker from Samsonite will think TUMI store network is a great success, from EBITDA. Nobody would ever find out your staff is your brand's biggest bottleneck. At the end of the day, I went to the good old HR, found a luggage called Rimowa that fits all my travel gears together. I am so easily pleased. Alex - An unhappy customer, whom became happy, due to the the attempt to spend more $ in your store was denied. So thank you.

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  Nancy Ferareza

  :: 24 September 2017 22:53:41

  Approximately 6:30pm today, I went into the Tumi store at the Eaton Centre location as a red bag caught my eye. I was interested in purchasing the bag but, could not get the attention of a sales clerk as she was busy helping another customer. It was fine as l wanted to look around the store a few more minutes. After 10 minutes, the female clerk still had not acknowledged me and moreover, I found a knapsack I also wanted to purchase. I continued to wait politely for the sales clerk to finish with a customer with no avail. They continued to socialize! By then, I made up my mind I was not going to purchase the bags at this location. I am going to Sherway location to purchase these bags as the sale clerks there acknowledge their customers. I hope the Manager at Eaton Centre is aware of this sales clerk's behaviour. I am sure I am not the only customer who has experienced such appalling behaviour. I do not recommend this location due to the terrible customer service.

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  Matthew Lee

  :: 28 July 2017 08:40:13

  Courteous and attentive with a great selection of products to choose from.

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  Vicky T

  :: 14 July 2017 09:18:26

  Never go there again!!!!!!!!

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  Virdi gurcharan

  :: 14 December 2015 13:48:23