SpeedTheory Calgary i Calgary

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kommentar 5

• en

  cama4 actual

  :: 06 April 2018 02:03:09

  Yeah, I’ve bought stuff here. The male staff seem like they are being bothered, the female staff are far more helpful. Definitely better to buy a Cervélo here than at the other place. There’s that...

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  Che Huang

  :: 15 July 2017 00:15:44

  Would not recommend buying anything here unless you have to. Their return policy and customer service are no where near that of any other shop in the city. I purchased a very simple part and I was sold the wrong type by one of their mechanics. When I came back to return the item they would only refund me half of my money because I had opened the packaging and the mechanic blamed me for not specifying. However the Bowcycle mechanic that helped me with the same part opened up the packaging and made sure it would fit before selling it to me and the price was only half what speedtheory was charging. Baffled that there are shops that refuse to accept returns on their mistakes and make excuses over $15.

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  S Scott

  :: 06 June 2017 13:44:16

  Nice little shop. Won't be back. I had the distinct impression that I was inconveniencing the staff. Customer service? Not here.

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  Phil D'A

  :: 28 April 2017 17:41:04

  Bike is now ride ready. Went over bike geometry and my riding for a computer fit. Efficient and effective. Thank you Rory.

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  Mark Mengers

  :: 17 May 2016 13:05:35

  As far as knowledge with bikes and gear, Speed Theory is a great place to go for advice. However, I would not advise purchasing anything from them as Speed Theory's return policy is not on par with their knowledge base. I purchased a trainer and carry case from them and the trainer broke the first time I used it. Not Speed Theory's fault in any way. Luckily the good folks at the place I currently bike at were able to provide me a trainer in the middle of our brick so I could finish the workout and told me to just use that for future workouts. When I went to return the trainer (with receipt in hand one week later) I was told they would send it off for warranty replacement. I said they are within their rights to claim warranty on the trainer but I in no way wanted another one. I'm easily turned off by a product that will break on the first go when all instructions are followed, as I suspect many people of this world would be. I asked for a refund and Speed Theory refused to give a refund in the way of giving my money back, but were more than happy to offer store credit for the trainer. After discussion I reluctantly agreed to the return. 5 months later I received a phone call saying that I still have a trainer carry case that I had left with them. I recall asking them to return that and they said store credit for it as well. After 5 months they are calling me saying they can't give me store credit on the bag since it had been used (again, used once with the trainer that broke). I'll happily use my store credit up on nutrition, tubes, tires, part, etc. After that I will not be heading back there and would not recommend Speed Theory to anyone in the Calgary area. Again, great folks. Everyone was pleasant to deal with. I've heard great things about their knowledge base and advice but after my experience I would be careful when purchasing items from Speed Theory.