Scotiabank in Toronto

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comments 5

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  M S

  :: 27 December 2017 17:20:29

  Overall not very happy

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  Arman

  :: 29 September 2017 16:56:21

  This place doesn't even deserve a star tbh due to the difficulty of reaching financial advisors and being left on hold and hung up on several times.

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  Hann Ben

  :: 16 September 2016 16:00:10

  My guest a Japanese young student, who came to your branch in April 2016 and deposited 490.00 without the envelope, and her money never reached her account, because there was no envelop. She had contacted the branch many times, the supervisor Olga, took the information and said she will act..this was in June again in Sept....never was this solved. Very disappointing. This tourist needs to be compensated. I will contact the branch manager the next step. Extremely poor handling. This Bank gave this Japanese visitor a BAD experience. Because she cant speak proper English she was not helped thus far. This bank not only did not help her or solve the errror they made also gave her lot of stress, financial loss, emotional stress bad reputation of them etc.

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  Jen P

  :: 29 June 2016 13:41:58

  The lady behind the counter really helped me out with a problem I was having with my account. They even set me up with a new credit card quickly. Love coming here!

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  Alex B

  :: 19 December 2015 12:57:15

  This branch messed up with handling my account multiple times and there was zero communication to remedy that or apologize for it. I initially brought them an application to add another person to my account and they screwed up the application by asking me to get signatures and fill out parts of the form that was never meant to be filled. I did so and brought it back to them same day. I spent an hour with them showing my identification and getting through all the security loops after which they promised me that they would submit the application. Instead of submitting it, they froze my account without telling me about it (put me through a very embarrassing situation trying to pay for things multiple times and having my primary credit card declined). Because they did this locally, I couldn't remedy the situation by phone with customer support and had to deal with the branch. The branch manager assured me that she would take care of it and that I should have the form submitted and she will get back to me. After a month has passed, I called in to be told by customer service that no one has submitted any forms and after reviewing what they told me to submit, I realized why. They originally forced me in the branch to prefill and add signatures to places on the form where they were never meant to be (lack of reading comprehension on their part). Now they are probably too embarrassed to come back to me and tell me they were wrong or maybe they just don't care.