SAM's Moving in Ottawa

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comments 5

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  Suzinteriors Design Group

  :: 24 March 2018 14:24:24

  Reliable moving company, they came on time, and had more movers to help ease the move and finish faster. I would recommend them to anyone who is moving a fare load of move.

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  Amar Ahmed

  :: 17 December 2017 20:49:08

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  Jennifer Sherman

  :: 04 August 2017 06:57:16

  It was awful. They arrived late, inly brought 2 guys for the move (even after I sent a detailed sheet of what we had to move), the trailer barely fit our stuff, they took about 4 smoke breaks and a 45 min break moving us out. My husband and I ended up doing it. Then moving us in it took over 3 hours! They said it was because of the elevator. Finally they called a 3rd guy who didn't do anything and I finally said "shouldn't one person just stay in the elevator loading and unloading?". Clueless. Cheap...but at what cost?

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  Tabatha Soltay

  :: 26 July 2017 07:38:37

  I would give them zero stars if I could ... Despite confirming a few days before our move, the movers were no-shows. Sam's Moving seemed unwilling to work with me to find a solution. This was supposed to be a fast (2hour max) move and I just needed movers, no truck. I was willing to pay for the 2 hours plus one for travel; approximately $250 plus taxes. 20 minutes after their scheduled arrival, I called to see what time I should expect the movers, I was informed that they would be about an hour, maybe two hours late! I had to call; they didn't feel it important to warn me they were behind schedule! And it wasn't easy to call them; the first phone number I called (from their e-mail) was a wrong number and the second number connected me with someone who was had to continually confirm with his father (?) what the plan was. I asked them to confirm the earliest they could get me movers, the called back almost an hour into the move to say that they could probably get two guys in the next half-hour (90 minutes into the move that should have taken no more than 120 minutes) so they recommended meeting us at the unload location. At this point, I asked what this would cost me and they reminded me that they had a two hour minimum plus an hour for travel. I informed them that I needed less than an hour of work now (having done all the loading myself) and suggested that they should revise their pricing options. They suggested paying for 2.5 hours instead which still seemed totally unreasonable as I now had less than 60 minutes of moving left. The Sam's Moving representative started to get angry with me about how they were losing money as they would have to pay the movers an hour regardless of if I used them or not! I said I was willing to to pay for the hour and only the hour (having learned that their movers were actually a few minutes from the unload location). The representative then started saying that he was not going to make any money off this move and that I was being unreasonable. I found the whole interaction very frustrating, not only did I have to do the whole move by myself, but Sam's Moving seemed totally unwilling to come to a reasonable compromise and make-up for the fact that they were basically no-shows. I would not recommend this company. They do not seem to understand that booked appointments should be kept and if they are not, then proactive outreach is vital. Moreover, they should focus on the client, instead I was berated for the fact that they would lose money!

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  Sam Travels

  :: 30 September 2016 15:24:57