Riverbend Moving and Storage in Winnipeg

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comments 5

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  Mark McGregor

  :: 09 April 2018 12:46:20

  Big thanks to Chris for setting up a worry free move for me and my family! The crew went above and beyond. 100% satisfied customer here. They really know all the tricks to ensure the job is done well and fast!!! Thanks again.

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  Denisse Parra

  :: 28 March 2018 14:27:51

  On the day of our move it appeared they had forgotten about us. We had to call a couple of times to verify that they were coming. Wayne right away got us an answer and the truck was dispatched after an hour of our initial call. One of our movers was NOT happy to be there and was pretty rude, he would not answer our questions or when we asked for something to be moved, he would roll his eyes. It almost felt like we were asking a friend for help and that friend was disgruntle to have to help... but then we remember that we paid for every minute of the move and gas, so I think service wise, we deserved someone more courteous. This company was highly recommended but I am not sure we would ever use them again.

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  VAL B

  :: 30 October 2017 15:27:07

  Called for quote; reception person outstanding. But sales person seemed off-hand; as we don't know this company, I asked for references and he proceeded to list all the BIG clients this company apparently has who he SAYS have given great reports and although I suggested this was what we would prefer, I got the impression these names should have been enough; maybe he thought our job wasn't big enough. Also, wasn't offered or told about Seniors' discount. We actually didn't see any reviews by these BIG clients online. So....presuming this company has enough business without ours, we have chosen another company 'referred' to us!

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  Dave Niven

  :: 24 October 2017 12:38:03

  I would not recommend Riverbend moving to ANYONE. We hired them to move our belongings from our house in Winnipeg to an apartment building in downtown Toronto. Upon delivery in Toronto, it was discovered that a significant portion of our belongings were left behind in the Riverbend warehouse in Winnipeg. The items left behind seemed very random, with the end result being that, for example, we had only some pieces of the beds but not enough to assemble any of them, including the crib for our infant daughter. We were in touch with Wayne, the owner, many times over the next couple of weeks to figure out when the rest of our belongings would arrive, however he was spectacularly unhelpful. Wayne often said he would find more information and call us back, but almost never did. He also never seemed to have a clear idea of where the second shipment our belongings was. Originally we were told he expected them to arrive in Toronto 5 days after the original delivery, but it ended up being almost two weeks. The constant lack of information meant that we essentially waited day-by-day in Toronto for almost two extra weeks instead of taking some vacation time as planned. On top of this, many items were damaged during the move including furniture, a stained mattress, and other broken items. Considering we also hired them to pack everything up, this was extremely disappointing. The worst was probably the box that arrived still-damp in the second shipment, where the pillow inside the box had actually started to grow mold. Just a few of the photos are included below. When we filed a claim for compensation, Wayne didn’t take any responsibility himself and just passed us off to Great Canadian Van Lines to deal with. I’ve noticed the owner seems to often dispute customer's negative reviews in the comments, so I would just like say that we have photos and documents of all of this. In addition, I also have written correspondence from Great Canadian saying they have spoken to Riverbend and told them, “this is not how we do business.” Just because we were eventually compensated for the "errors" does not change the fact that I would not recommend this company to anyone.

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  Paul Davis

  :: 05 September 2017 10:11:10

  Wayne and Chris at head office helped me to book a hassle-free move for my mother. The movers repeatedly referenced to treating the company and customers as if it was their own business. The guys were very friendly, and even took the time to take off their shoes in carpeted areas which had just been cleaned. They were also very affordable. If you're looking for a company to take amazing care of you, call these guys!