RBC Royal Bank in Ottawa

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comments 5

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  Sasha's Beauty Bar

  :: 24 April 2018 09:49:00

  This was my first time going to the bank, asking about my investors profile and other questions. I met with Ryan, who made me feel like a complete idiot, and rushed the whole process. I felt so uncomfortable the whole time and his demeaner were slightly rude. He made me feel like I was wasting his time, when he was supposed to be there for me. Now I never want to go to the bank again. Thanks for nothing, Ryan.

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  KA C

  :: 17 March 2018 10:20:13

  They made an error processing my rsp withdrawal as a first time home buyer! I was taxed although it was supposed to be tax free. Major error leaving me scrambling to have the error reversed and the money made available before closing. Financial adviser was too busy asking me where I got my mortgage and offering to give me better rates to process transaction probably! Financial adviser was rude and argumentative through the entire process chastising me for taking advantage of the first time home buyers ability to withdraw rsps and claiming it would mess with my tax return. It wouldn't have, had she done her job and processed the transaction properly. Also offered me a line of credit without even noticing I already have one. Do not bank here and question banking with rbc entirely. I have been a life long rbc client of over 20 years this transaction is why I wish I banked anywhere else!

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  videogame wolf

  :: 26 February 2018 00:39:31

  Convenient friendly location

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  Nancy Bui

  :: 06 February 2018 11:29:55

  teller basically lost my cheque and it was never deposited into my account. called headquarters and they cannot find anything in the system regarding the cheque. now i have to go to the branch location to have them search their system internally, which is a 30 minute drive for me. not impressed.

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  Brittany Inshaw

  :: 09 August 2017 08:50:22

  Staff either don't know what they are talking about when you ask them a simple question, or they are deliberately withholding account information from clients like myself, for reasons unknown. I went back to inform them of their mistake, the woman called herself a manager and refused to acknowledge or apologize for providing misinformation three days prior. The ridiculous woman could not answer questions about the time it takes to process a cheque. She basically accused me of swearing, which I was not at all. She just didn't like that other customers might hear my exasperated attempt to get a straight answer out of her, for a very simple question. In the end she told me to call the 1-800 number on my card. (She told me there would me a manditory 4 day hold with no exceptions, when in fact I transfered the money in 24 hours.)