PartSource de Ottawa

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commentaires 5

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  Fiad Pancham

  :: 02 April 2018 01:25:41

  Went to buy replacement wipers for my BMW X3 as they advertise on signage outside they install for you when u buy. Well when I asked if he can install it for me he said to me (in a not very friendly way) ‘only if you ask nicely’.. I thought I did?? Maybe he wanted me to beg? I said your sign outside says you will.. and he says the same thing to me again? I was thinking what’s up with this guy? Anyway getting the correct wiper replacement was another issue. So then he told me to stay inside and he goes out to replace my wipers and it was obvious he didn’t want to do it... he went to my car, took a one look and turned around and came back in and says he can’t do it because the wipers are hidden in the hood? The whole experience was unprofessional and rude. Just the way he spoke to customers is a turn off but I needed the wipers as it was broken. I went home and checked it out on utube and installed it my self.. the solution is to turn the wipers on until the wipers are upright then turn off car to allow you to easily slip the old wipers off and snap the new one on. Glad I figured it out myself so next time I can do it myself. You would think he would know how to do this especially since they ADVERTISE IT??? Needles to say will never go back to Part Source again as it’s not the first time I got unfriendly service. They don’t like their jobs at Part Source so why give them your business. IDIOTS.

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  Andrew hall

  :: 29 January 2018 11:22:19

  I had been referred to them by Canadian Tire to order a part. The person at Canadian Tire checked their system to make sure they had it in stock. When I called to order the part the person over the phone heard the age of the car, laughed and said they wouldn't stock anything that old... It's 25yrs. I hung up at that point and ordered the part from NAPA with no problems.

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  Jagtar Sian

  :: 05 December 2017 16:47:10

  Large parts inventory and helpful staff but unable to transfer account/discount structure from previous location. You got to get yourself re-approved for any discount. (Otherwise they would have 5 stars).

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  J Eastman

  :: 05 December 2017 12:26:02

  Drive an hour to the store to pay for brake calipers that need to be ordered. Can't take a credit card over the phone for some reason. The counter guy called in the order and said 2-3 week delivery. Not a big deal because I can't find them anywhere else and they assure me they can get them. Next morning I get a call to tell me that they actually can't get the calipers and to come in to get refunded. Well I ask them to just reverse charges or do it over the phone. Can't do that either. Now I have to go drive an hour again to get a refund for the calipers they said would be no problem to get. Total incompetence by the company. The guy on the counter was good, but Parts Source is useless.

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  eric li

  :: 18 November 2017 16:26:41

  they will not price match walmart $8.88 for 4 jug rain x windshield washer fluid. "We will not give out product." unprofessional and rude stuff. j