Otto's BMW in Ottawa

🕗 opening times

comments 5

• 

  Sophie-Anne Décarie

  :: 03 April 2018 21:39:24

  Super satisfied. Very classy service. Held their price even if there was a glitch at the SAAQ. Took the time to explain all the bells and whissles to a lady and had fun with the kids.

• en

  Stephane Dorion

  :: 03 April 2018 21:14:42

  I was kind of anxious shopping for a new BMW but my family and I were treated as kings by this dealership. Service was fast, courteous and professional. The price I got for my car was also better than any dealer i could find.

• 

  Jim Hancock

  :: 25 March 2018 06:58:04

  Amazing, amazing service all around. From the sales staff to the service department. Couldn't have been any better. Yan is the person to see if interested in buying a BMW.

• en

  Patrick Hoag

  :: 14 March 2018 09:45:17

  This is one of the many dealerships I tow into regularly and the level of service is outstanding. Most dealerships will not give you the time of day as a tow op let alone help you with questions. The staff at ottos is by far the best and most helpful even bringing tow operators chilled water on those hot summer days.

• en

  E P

  :: 07 December 2017 14:31:38

  Been there a few times for maintenance and some repairs to my car. While you might be able to get cheaper service for your BMW at some independent shops, in my experience, that comes at a price. For instance, after trying oil changes at two independent shops, and always having the level of my oil decrease by a bit after a few months, I did the last two ones here and the oil level never fell between intervals. Another example is when having to change two of my car’s components: a rear LED taillight and the coolant pump. Both of these were slightly cheaper at two other independent shops, but their warranties and how fast it could get done were better at Otto’s. Finally, I the service section to be good. If you are waiting people are attentive and offer specialty coffees etc. If you are leaving your car, the shuttle service works well and they are usually very good at letting you know progress on your repairs. You can also call and I have found they are friendly and give you updates when you want them. Note, my review is based on the service and parts section. I have not bought a car here, so I am not sure about their sales department.