Mattress Mart Outlet in Ottawa

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comments 5

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  Jasie Shugar

  :: 24 February 2018 19:59:28

  This place sucks, but you get what you pay for I guess. I should have known, since it's an "outlet" for mattress mart or something... I bought a few things from here before, a single mattress and box spring- which was rock hard but I got a mattress topper and figured it was only temporary. That one isn't the issue. I also bought a coffee table set and the table was advertised as faux marble. After a year of having it, the table started peeling all over. The wooden legs paint is all coming off and the top of the table where the faux marble is, is just peeling and peeling off. I called and asked them to do something about it and I got a really rude woman telling me it's been over a year so the warranty is up. I don't care about a warranty from the manufacturer, I wanted compensation from the store directly, or at least a future discount if I ever found something to purchase there again. Nope, the lady I spoke to was something else lol. And to top it off, I had a candle lit on the table less than a year before the warranty was up and it made weird markings on the table, I told the store and they didn't offer anything at that time either. Finally, I also bought a double bed frame there a couple months back before all the table issues, and they gave me a mismatched bed. It was supposed to be all white and it was black frame and white headboard I got..... they are the worst!!!! Avoid this place.

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  Les Fitz

  :: 24 September 2017 20:07:58

  Good service. Quality is what you would expect for such great prices.

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  Magnus Claussen

  :: 10 September 2017 16:02:06

  Good selection and friendly staff but, why make promises that you know you can't meet? We were told it would be 2 to 4 weeks max for delivery at purchase. Over 4 weeks later and no sign of our furniture yet. We called in to see what was going on and were then told it's always a minimum of 5 weeks. What the heck?

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  Diane Amo

  :: 08 September 2017 20:35:22

  Ordered two recliners and wasn't happy with one of them. It was replaced with no problem. The manager (Manuel) and his staff were a pleasure to deal with.

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  Dylan Zajac

  :: 28 July 2017 17:42:35

  Knowledgeable staff. They were great help with all of my questions