La Piazza Allegra in Hamilton

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comments 5

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  Lindsey Babineau

  :: 05 May 2018 23:49:50

  If I could give this restaurant zero stars I would. This is the worst service I have ever received and believe will ever receive. I asked for a side pasta for my daughter that I said can come out as soon as it’s ready- it took 2 hours. Our appetizers (which were calamari and salads) took over an hour to come to our table. The food took another hour after the fact which I then was forced to pack up and leave with it as take out since my daughter was by then getting restless - I don’t know any toddler that can sit patiently at a restaurant and get no food for over 2 hours. Our server was unapologetic and completely inattentive. To make matters worse, I called the following day to explain matters to the manager (who was absent the day of my visit). I explained I’m looking for zero compensation but just wanted to make him aware of the drop in standards in his restaurant when he is not present. Instead of apologizing once, he was on the defence and came up with every excuse as to why I received the service I did, one being that we were 15 minutes late to our reservation. I explained how I work at the keg and would be upset if one of my tables left the way I had felt the previous night to which he replied that he would never be caught dead at the keg. Irrelevant. Working in the service industry for as many years as I have I know how completely unacceptable this would be at any other restaurant that knows how to properly run. Have never been so entirely disappointed with service on all levels at any other point in my life. Will not return.

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  Christopher Tabone

  :: 28 April 2018 11:15:54

  La Piazza is the best Italian restaurant in Hamilton, bar none. The food and service is always top notch. It is my wife and I's favourite restaurant in Hamilton and for this reason, we had them cater our wedding last week. Mark and his team did an unbelievable job. Our guests said it was the best food they have eaten at a wedding. The fresh to order pasta bar is such an innovative idea and left everyone satisfied. Whether you go to the restaurant or have them cater your next big event, you will not be disappointed!

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  Monica Santucci

  :: 25 April 2018 09:16:34

  Just had my daughters communion there on Saturday. My experience was fantastic . The food was absolutely delicious and the service was impeccable. All my guests keep commenting how amazing it was. I would definitely have another function there. Highly recommend La Piazza!!

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  Brenda Berketo

  :: 11 April 2018 17:48:10

  Everything from elevated and comforting pasta dishes to other mouth-watering creations from fish to beef and lamb. This family owned and operated Italian ristorante boasts a warm and welcoming atmosphere, outstanding service and creative culinary dishes. Definitely a favourite!

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  Aryn Sousa

  :: 02 January 2018 11:59:35

  Amazing food! I had to start this by saying the food was truly amazing. Some of the best Italian I've ever had. I chose this place for an anniversary dinner. It was a great choice. I only had 2 small issues with the experience. The first, our particular waiter seemed quite distracted by everything else in the restaurant, it felt like he forgot about us repeatedly. We walked in next to a couple of friends that were part of a party of 6. They were seated at the same time as us and left about 30 minutes before we did. We were in the restaurant for over 2 hours. We asked for the bill, he brought it to the table and didn't return for about 10-15 minutes. Another waiter came to re-fill our water and we mentioned all we needed was the debit machine. That waiter tracked ours down and he promptly came to the table with the machine. Issue 2, although I understand that the layout of the restaurant isn't entirely under their control. They should realize that because the washroom is in the basement, it should be heated. The washroom was colder than it was outside. Other than those two issues, it was a great experience and we will be returning if for nothing else, than the food.