Hub City Volkswagen in Prince George

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comments 5

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  Don McLaughlin

  :: 23 April 2018 18:35:44

  Have purchased 2 new cars from Hub City Volkswagen in the past 3 yrs. Both experiences were seamless and handled very professionally. No high pressure tactics used by these folks - I have always been given lots of useful information with enough breathing space to allow for comfortable and confident decision making. Big thanks to Brad and John for providing such great service on the purchase of my new Jetta GLI earlier today. Keep up the great work guys !

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  Kody Matthews

  :: 11 March 2018 22:19:16

  Took car in to get a leaking fuel line fixed. I told them exactly where the problem was and said it only did it when the car sat at -27 or colder so they probably wouldn’t be able to reproduce the issue. After they had it for a whole and calling me twice to ask if it was leaking in other places and telling them again to fix where I told them to they only cleaned out some dirt and put it back together. They said it didn’t leak but if it didn’t leak when you brought it in the shop why would it leak after? Just a case of not listening to the costumer. Did get half the bill refunded as a credit but like I will ever use that now after that experience.

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  Scott McAra

  :: 05 March 2018 15:09:33

  Fast and efficient service! They answered all my questions and completed a necessary recall on my car that I had no idea about. They were speedy at giving me a lift back to their location so I could pick up my car when it was all done. I would highly recommend this location!

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  Lana Tobin

  :: 24 February 2018 11:32:13

  I was happy with the salesman but that’s where the satisfaction with them ends. At the time I bought my car, I also bought a remote starter. They said they would call back within a couple of weeks when it was in. They never called back, so I called them and it turns out they hadn’t even ordered it yet. So they did then. They didn’t call when it was in, I had to call and follow up. The remote starter didn’t work in my car for some reason. When they installed it the car would no longer start so they removed it and gave my car back. They said they were contacting technical support and would call when they knew more. I never heard from them so I called m them about a month later and they said they hadn’t heard back from technical support. They refunded my money for the starter and said I would still get it once they sorted out the issue, for all my inconvenience. It’s months later and I still haven’t heard anything from them. Terrible customer service. I highly recommend you go elsewhere and I will not deal with them anymore.

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  Adam De Kroon

  :: 22 November 2017 15:14:25

  Great dealership! They are very friendly and helpful. I never feel like they're trying to get me to do service to make money off of me, on the contrary some of the parts guys have even told me I could do the job myself and given me a few tips. The service I get done there is done well and within reasonable time/cost. Highly recommend this dealer!