Heart of Ottawa Medical Centre in Ottawa

🕗 opening times

comments 5

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  Elizabeth Sauve

  :: 19 March 2018 18:00:30

  They lost their doctors and apparently the desk admin are fed up with people calling - I tried to make an appointment and was rudely hung up on. Can you trust angry people in healthcare?

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  Jake Nguyen

  :: 27 February 2018 09:55:57

  Called into ask for some information. The nurse answered the phone was rude and inattentive. She seemed uninterested and not helpful at all. She informed me with my insurance that I would have to go to a walkin clinic because they don't serve people without OHIP cards, in a demeaning way. No reason, explaination was given. I guess this clinics don't care about foreign nationals at all. Or at least their front desk doesn't.

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  Michi Mclean

  :: 31 January 2018 11:32:35

  This rating is for the clinic itself mainly the staff. The front desk staff are indifferent at best and down right rude at worse. I hate calling here and sadly i do find blocking my number from call display i am more successful in getting someone to answer. With this clinic you need to be persistent and a self advocate with the front desk staff or you could find yourself brushed aside easily. I will say Dr boisvenue is a good doctor. He is compassionate and i always feel heard and understood which is very important. He really does care for his patients well-being. I think the staff are a disservice to the clinic.

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  ashleigh vaughan-evans

  :: 25 October 2017 23:38:30

  Great experiences with Dr. Boisvenue over the past year or so. Can be difficult to get appointments, and the front desk is often a lot less than friendly/helpful.

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  Terri Lee McGarry

  :: 12 October 2017 11:39:43

  I've had a great experience with this clinic. I applied to be a patient and did a meet and greet with my doctor a few weeks later. It can sometimes be tricky to get through on the phone, but if you are able to, just stop in in person to talk to the excellent front desk staff to book your appointments.