Fred Guy Moving and Storage Ltd de Ottawa

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commentaires 5

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  maryann tildesley

  :: 04 April 2018 18:26:57

  They delivered a washing machine this morning they were efficient, professional and friendly. Overall it was a good experience. Thanks from MaryAnn and David Tildesley

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  Erin Slot

  :: 31 March 2018 17:41:25

  This is the SECOND time this has happened to me with this moving company. I took the day off work so I could wait for my washer and dryer to be delivered. My delivery time was from 1:07pm-5:07pm. At 5:10 I saw the moving company drive by my house and not even a minute later I got a call saying the delivery driver ran out of drive time and they will call me on Monday to reschedule. They did this exact same thing last time I ordered a stove from Home Depot. Not only did I pay a delivery fee but I also lost wages from taking the day off work. I highly reccomemd NOT having anything delivered from this company and sadly will no longer get anything from Home Depot anymore either. Shame on you and your lazy ass employees.

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  Ashla A

  :: 17 March 2018 18:25:56

  Great Delivery Experience in Belleville, ON Kyle and Joe from the Belleville, ON location delivered appliances for us, thanks guys!. They provided prompt, friendly and professional service. One note is that the automated delivery time call was not audible and it took some doing to contact someone to confirm the delivery time.

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  Ed MacLaurin

  :: 12 February 2018 17:07:11

  One of the worst, if not the worst, customer experience of my life. And no, I'm not exaggerating. There is something very wrong with this company. They are contracted by Home Depot for appliance deliveries. I have had two separate delivery attempts for a dryer go completely sideways. On the first occasion, I made arrangements to be at home on a work day for a scheduled delivery. And so I waited. A truck arrives, parks at the end of my laneway for 45 minutes, and then before I know it, DRIVES AWAY. No explanation. No knock on the door. No dryer. Nothing. A phone call to dispatch revealed that DRYER WAS NOT ON THE DELIVERY TRUCK. It was lost in the warehouse. Sure, "lost in the warehouse". More phone calls over several days reveals that they've located the dryer: "I literally have my hands on it", proclaims dispatcher, "For sure it will be on the truck next time". On the second delivery attempt, again I wait at the appointed time. Again making arrangements with my employer to be late for work. What happens? You guessed it: AGAIN NO DRYER ON TRUCK. And the attitude of the charming fellows who showed up? "Not our problem, can't help you". Couldn't be bothered to call the warehouse to locate the dryer, or apologize for being 3 hours late (the driver apparently was late for work). Did they bother to haul away a defective dryer that was part of the delivery contract? Not on your life. Recommendation: Do not buy appliances from Home Depot if you need them delivered.

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  Ben Saucier

  :: 16 December 2017 14:18:07

  I haven't used this company and I won't in the future. These guys are rude. They are often here in our condo parking lot. They always seem to park in a way that prevents as many paying tenants access to their parking spots as possible. Their deliveries take FOREVER so you are stuck waiting upwards to an hour for them to so graciously allow you into the parking spot YOU PAY for. Today I pulled in as they were unloading a RUG. Two men for a rug...They smirked at me and went inside with their rug delivery. Its already been at least 25 mins where they haven't come back outside. They have no business leaving this truck parked in front of a fire hydrant and blocking tons of private paid parking. There is plenty of visitor parking for them to use promptly after unloading. Will never recommend or Use this company. *After reading more reviews its clear this company is a mess and to be avoided at all cost.