Ford Gabriel w Montréal

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komentarze 5

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  مذكرات مسافر

  :: 12 February 2018 14:30:10

  I have a mixed experience with this dealership recently. I was here to buy +60k new car and was given a quote. After a few days when I was ready to make the transaction, they told me that “the manager canceled the offer and I have to pay the regular MSRP for the car”! This’s unprofessional to say the least! Fortunately, I went to a nearby dealership and got the exact same car with way better price. I give 2 stars only because the good service and communication I received from the sales person part, he was awesome!

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  Andrea Fitzwilliam

  :: 08 January 2018 08:55:39

  I had a positive experience with Ford Gabriel. I had a problem with the ignition on my 2007 Ford Focus during the week after New Year's. They were very busy because some of their mechanics were still on vacation. Randy in Service was very customer-service oriented and he was able to fit me in to get my ignition fixed.

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  Tee Jay

  :: 04 January 2018 09:12:22

  Great first experience. Couldn't get my truck in for an oil change at any other ford dealerships. The service department got me booked in on the spot when I arrived. Thank you

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  Dominic Roussel

  :: 24 November 2017 15:34:20

  I went in because my brakes were squeaking. I asked them to replace the brakes. After waiting five hours... they gave me back my truck and said the breaks were fine and didn't need replacing. I asked them why they didn't at least call me to tell me or discuss, no reply. I recovered my keys, started my truck and backed out of the parking spot... and my brakes immediately started squeaking. Poor customer communication skills and questionable observation skills. Update on breaks: after negotiating on end with a service rep. They agreed to look at the breaks again and subsequently agreed they needed to be changed. Return with my second vehicle for full scheduled maintenance: I was delivered my vehicle with a dead battery and had to push start the car myself. Once the prepaid service plan is concluded I will be looking for another dealer. Very questionable observation skills on the part of the repair staff. The service team help with diagnosing the dead battery. Though it was not found during their inspection originally. I had to bring it to their attention. I wished that over the years they would become more attentive but it's not so.

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  ewa spoczynska

  :: 27 September 2017 07:30:11

  I have been dealing with this company for last 17 years, leasing and then buying out my preferred Focus Wagon. Of course some dealers or some employees were better than the other, but I could always count on careful attention and professional help of their fantastic manager Natalie. Thank you Natalie for always doing your very best to help and solve any issues that could arise during those many years of our relationship with Ford dealer. 😊