East York Housing Help Centre in Toronto

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  Dastan R.

  :: 04 October 2017 14:32:31

  The manager called back. She offered their assistance in return of cancelling my previous appointments without a notice. I contacted the agency by end of August or beginning of September to apply for OESP as I couldn't apply online, the appointment was for 2 weeks later and by the nature of the conversation I was expecting a quick and excellent service but on the day of the appointment, they just cancelled few hours before and rescheduled for 2 weeks later. I went personally hoping that there maybe some way to meet them sooner but the lady who was responsible for taking OESP clients said they cannot accommodate any sooner days and said I should find another agency if I am not happy of the speed of their service! By the second appointment which was after more than a month of initial communication, I walked in and there they told me that the worker is on sick-leave for the second time?! I left a complaint for the manager and she called back the week after. The manager's offer seemed sincere but I waited more than a month and the employees in general didn't provide a good customer service.