Discount Car & Truck Rentals Ottawa in Ottawa

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comments 5

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  canada painter

  :: 20 March 2018 16:58:15

  1749 Bank St, Ottawa, ON K1V 7Z4 location. A good helpful team. I rented a small cargo van from them for a day and they will go above and beyond your expectation,,,(especially Assin, he is a helpful guy)

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  Astelrai Media

  :: 08 March 2018 22:02:46

  Exceptionally unprofessional. Booked a vehicle, was done through Kemptville (!). No problems accepting the credit card and their system booking the wrong location...two hours later these guys call saying the location doesn't exist. Naturally due to their mistake compensation was requested. "We can't do that." Fair enough - we inform them our company's accounts receivable will send them a bill for wasted time after accepting the booking. Their tune changed after that, but too late. We won't be going back. Recommend avoiding this location.

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  Miguel Estrada

  :: 30 January 2018 18:32:30

  I rented a cargo Van on the weekend. What I can say is, it was a very good experience - reservation made it a breeze And their staff were very promt. I would recommend it to friends.

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  Paul Douglas

  :: 01 January 2018 16:18:11

  Arrived at Ottawa train station to find an electronic kiosk not an agent. The video call agent informed us that our car was not at the station and a driver would pick us up. In a half hour we were driven for 15 minutes to the Discount outlet on Bank Street. The employees there, including the manager, were competent and calm in the face of the anger and frustration of several customers not all from the train station. Their cars were over-booked and they apparently have only 10 with remote unlocking devices required for the two train stations and airport! Quite a juggling act was occurring. We were sent on our way 90 minutes after arriving on the train. Our return was as chaotic. We were staying downtown and were expecting to drop the car at the Cumberland office mere blocks from our hotel. NOPE! We were told by phone to drive back out to Bank Street. This was not helpful. Once again the staff there were good; processed us; drove us back downtown and dropped us near our hotel. So this is a corporate problem in my opinion...too few vehicles properly equipped for client needs. They should address it quickly.

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  Ro Ung

  :: 06 December 2017 17:02:12

  We rented a SUV to pickup friends from Toronto.The SUV was brand new and the price was excellent.My wife lost her gold ring under the front middle console right before to drop the van.The employee tried to remove the console to find the ring but was already too dark and late. He assured us that the next day they will remove the console. Next morning they called us,they found the ring. Honest and kind people.Excellent experience. Thanks again !