Clinique Veterinaire de Hull Inc. in Gatineau

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comments 5

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  happymiss

  :: 12 April 2018 09:40:34

  This is a great veterinary clinic. The staff is very friendly and knowledgeable. We have 5 companion animals and we have seen all four vets at this clinic and had excellent experiences with all of them, except for one. As a result of that particularly negative interaction, I was only able to give the clinic 4 stars. They were very supportive of my anxious dog and have great hours for drop-off and pick up, if you work full-time. I do not hold the clinic responsible for the one bad experience I had with Dr. Nazir. She was very critical and alarmist and was not successful in communicating health information about my dog in a proactive and/or cooperative way. In my view, she lacks professionalism and interpersonal skills and I will definitely request to not see her again. To end on a positive note, I brought in my son with me one day (he is on the Autism Spectrum) and he was having a bit of trouble adjusting to the noise/smells in the clinic. The front desk staff went out of their way to help support me by offering to hold my two large dogs so I could support his entry into the building. After we came in, they provided my son with fun things to play with, which helped make him feel comfortable. Their kindness and understanding that morning especially was so very appreciated. Thank you for your professionalism and compassion for our family!

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  Paul Lovisa

  :: 06 April 2018 13:52:14

  So I waited 2 weeks to write my review just to see if there was any kind of follow through from this place. There wasn’t. 2 weeks ago I took my dog in for teeth cleaning. I’ll admit it, this is not our regular vet. The cost is less on the Quebec side so after reading reviews we selected this clinic. First they call me to tell me the dog has many health problems and they need our approval to go ahead with anesthetic as it risky in such cases. The dog was suffering with an infection in his mouth so we needed to clean his mouth up. We worryingly gave our approval. Then after a couple of hours the vet calls and says 10 teeth NEED to come out as they are all rotten. This will require further 3 hours of anesthetic bringing us to the maximum 5 hours allowed. Was he asking out of concern for the dog’s health under anesthetic? No, just whether we wanted to pay or not. That should have been my first clue; first they tell me anesthetic is risky then they ask for the max! However, I trust the vet knows what he is doing and tell him to go ahead and get these rotten teeth out. Then the vet calls again 2 1/2 hours later to tell me that these “rotten” teeth were so strong he had to cut and drill and cut and drill just to get out only 4 teeth! He had reached the max time and had to sew up his work. He also told me to make a follow up appointment in 2 weeks and to see “only him”. Why would he continue to cut and drill to remove teeth that were so solid he had to spend nearly an hour per tooth? My conclusion? Hubris and greed. The vet was too proud to not take out any teeth after he told me there was at least 10 rotten teeth and if he had approval to go to the max, he might as well and get the money. The request to see “only him” for follow up was my second red flag. I am sure he doesn’t want anyone else to see what he did in my dog’s mouth. Did anyone from the clinic follow up in the few days after this invasive surgery to see how my dog was doing? No. Did anyone follow up to see why I hadn’t made the 2 week appointment? No. This clinic is expanding their building and probably their staff. All the good reviews seem to be before this expansion. To my mind this is a case of this clinic forgetting its roots. There were too many good reviews not to choose this clinic. Now, however, if you’re coming from Ontario for a good deal remember: You get what you pay for. Sorry, but I cannot recommend this clinic and I will not be brining my dog back to have 6+ solid teeth removed for thousands of dollars more just to help fund the new construction.

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  Fiona Kelmendi

  :: 19 March 2018 09:21:59

  Incredibly professional and affordable! Our kitten needed surgery because of an intestinal blockage, and they took extremely good care of him. They didn't push for any unnecessary procedures and they thoroughly informed us of every step along the way, including a detailed run down of the cost (which was significantly lower than anywhere else). They would call us a couple of times a day with updates and were amazingly friendly & reassuring. I highly recommend this clinic, thank you Dr. Kader & Anne!

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  Chris Hatchette

  :: 28 February 2018 09:28:29

  Took our Goldendoodle to the Vet last night for his 12 week vaccinations. Our first vet visit with our puppy as our breeder had done the 8 week shots at their own Vet. We live in Ontario and the parking lot of this vet was filled with Ontario plates. The front staff is extremely friendly and was interacting with our dog as we waited for our appointment. The vet tech and vet were also great and very friendly with our puppy. Happily going back in 4 weeks time for our puppies 16 week vaccinations.

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  Daniel Laprise

  :: 09 February 2018 09:11:40

  Excellente clinique. Nous sommes de nouveaux clients et ils offrent un service hors pair. Ils sont respectueux, toujours souriants et prêt à aider. Si vous avez eu des mauvaises expériences avec d'autre clinique je vous recommande sans hésitation cette clinique. Boris se fait toujours de nouveaux amis à chaque rendez vous.