Ceratec - Ottawa in Ottawa

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comments 3

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  Willene Johnston

  :: 02 May 2016 10:46:32

  Very helpful staff. Took me to the section I needed to look at which was extremely well laid out making it easier to envision a whole wall of tile. The tile I chose was available right then so I was able to drive away with everything I needed. The loading bay service people were great too. Got to their shop because it is across from Olympia but that shop was closed. Glad we stopped at Ceratec.

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  Ottawa Boy

  :: 13 August 2015 14:49:56

  I previously dealt with and purchased everything I needed for a kitchen backsplash from Ceratec and was very happy with the service. A helpful salesperson took me through a list of questions to narrow down my needs then assisted in selecting tile and all the accessories needed. I happily returned recently without even considering the competition and was severely let down. The person in the showroom was the opposite of helpful. When I approached and indicated I needed an estimate for a bathroom project the first words out of her mouth were "I can't do an estimate". I was then told my concept was too broad and I didn't know what I want. When I expressed that I thought it was her job to ask me some qualifying questions and help put the order together her words were "it's your bathroom". Needless to say I politely told her I wouldn't be needing her help and continued to browse. I was considering finding the salesperson who helped me in the past but decided my money would be appreciated somewhere else. I ended up at Eurotile on Hawthorne and was given the service I was looking for and more. At Ceratec I was the only customer in the showroom and there was only one person on staff. At Eurotile the showroom was packed, beautiful and every customer had a salesperson helping them fulfill their order (The visits were with 20 minutes of each other so time of day/week had nothing to do with it). If you're considering Ceratec I'd move along to Eurotile.

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  RLDR KP

  :: 03 May 2015 09:51:03

  Ok selection of tiles (double check to see if what they display is even available from the manufacturer). Staff is helpful.