Birks in Toronto

🕗 opening times

comments 5

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  Lew

  :: 17 March 2018 10:32:49

  So where's my TAG watch? I dropped it off the first week of January. It should have taken 4-5 weeks max. It's now mid March and you don't answer the phone or return my messages. I want my $4,000 watch back. This is ridiculous

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  Annies Passport

  :: 27 November 2017 13:05:38

  We had a custom engagement ring made here, it is beautiful. But the service is so terrible here, everything takes forever to complete. I look a bit young, and every time I walk in they treat me with no respect.

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  Arvin Kamal

  :: 27 July 2017 15:18:08

  Called Birks to replace my battery on my watch that was bought here and was informed that the first replacement was covered. Today when I called to bring it my watch a gentleman told me that the first replacement isn't covered and I would have to pay to get it changed. After further investigation I called Birks at the Eaton Centre and was informed that the first replacement was indeed covered by Birks. The location at Bay and Bloor customer service was so terrible. I would recommend going to Eaton Centre or Fairview Mall.

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  Andrew Wells

  :: 22 February 2017 14:20:38

  I have always had a good experience shopping at this Birks location. They have an amazing repair shop on the lower level that has done an excellent job with my watches.

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  Amar Jaswal

  :: 12 November 2016 03:21:55

  Went in to get Tag watch battery replaced. They took watch and sent to their Montreal location. I called after a month to check status and I was told they need to ship it to Tag, Montreal location can't replace battery and do pressure test (they were just not doing anything with it until I called ). Another month passed and watch came back but with scratches on the sapphire crystal. They tried to tell me that I must have brought the watch with scratches on them. I escalated and the watch came back without scratches but with finger prints on the inside of the crystal. They finally got it all fixed and the battery replaced after 6 months of back and forth. I will never go there to waste time and to feel like I am being accused of bringing in bad watch.