Best Western Bakerview Inn de Abbotsford

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commentaires 5

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  Jennifer Norlock

  :: 06 May 2018 12:05:01

  Absolutely terrible rooms. Went as a group and all of our rooms smelled of either urine, smoke or dirt. There were stains on walls, lamps and floors. We watched what looked like drug deals happen in the parking lot several times. Not one of us would stay there again. It is sad that there name is associated with Best Western.. I've always been able to rely on a Best Western.. but definetly not here.. Camping in a tent would be a step up. The only positive thing was the house cleaners or chamber maids. They were helpful and kind. Worked hard and got treated unfairly I feel. This place needs to step up and make a change.

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  Erik de Vries

  :: 02 May 2018 01:39:09

  This place has gone down hill rather markedly of late. We had no hot water in the morning. Pool was closed, in spite of operating properly. Management completely tone deaf to my enquiries. Manager always "busy", "in conference" or "at meetings". In other words, couldn't be bothered. We have stayed there at least 20 times over the years, won't stay again. Good will all used up, in spite of offer of additional rewards points.

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  Michelle de Vries

  :: 03 April 2018 13:48:58

  We have stayed here more than twenty times over the last few years. The front desk staff used to be friendly and competent. Now we are just strangers. We've noticed the upkeep deteriorating. About a year ago they had a shortage of hot water because they hadn't repaired one of their water heaters. The water was lacking real warmth today too. I don't know if they still haven't repaired it. While on the topic of water, the bathroom was dungy and the bathtub drain plug was broken. At 0800 in the morning I attempted a shower. The water was lukewarm but I needed to shower and get on with my day. Midway through shampooing my hair the water turned ice cold. The beds in this room were hard. Maybe they changed them from last time or they vary from room to room. The pool was closed due to being "Out of Order" even though when I peered through the window the whirlpool was functioning and the pool was full and seemed in order. No painting, construction, or renovation was evident. At check-out I mentioned the problem with the lack of hot water. The clerk claimed that "nobody else has complained". I suppose she was essentially calling me a liar. Well, I didn't believe her either. She said all she could do was give me some extra reward points. I received a phone call after we departed. The clerk said that the manager, Shaez, was "in meetings all day and could not give you a call" but said to give 1000 loyalty points and 50% off of the next stay. We used to like this straightforward hotel but the last couple of times were poor. This will be our last stay here.

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  Debbie Miyashita

  :: 12 March 2018 21:00:40

  We had a GREAT sleep on really comfy beds, wonderful rain-head showers and even though we were just 200 feet from the freeway, the soundproofing was great and we didn't hear a thing! Also the black out curtains WORKED and we could sleep in! Yeah! Brought our dogs - they were happy too! Great place!

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  Yolanda Lawrence

  :: 30 January 2018 13:41:37

  Hotel has been a favourite of ours, but not this last time. There was flooding above us, our carpet was wet. They gave us a little mat to put over the area...which was way too small ,so to use the washroom, we had to walk over wet carpet. They did try to get us a room at another hotel in the area, but everything was booked. The maintenance workers worked above us until 5:00 am. We did phone shortly after 11:00 pm to complain about the noise, and were told they were just finishing up upstairs. We asked for compensation, received 23 dollar credit. My husband had to be at the cancer clinic the next morning...this was not a good experience for us. On the plus side, we did have an excellent meal at the Crossroads restaurant on the site . I ended up having an asthma attack the next morning at the hospital, the receptionist at the cancer clinic wheeled me over to emergency , where I was treated for 4 hours. If I could give no stars, I would.