Best Buy in Burlington

🕗 opening times

comments 5

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  Jen Price

  :: 08 May 2018 22:23:59

  The employees were abundant and helpful. The layout of the store is very poor. You'd like a wireless mouse? Let me direct you to the 4 locations that they could be in based by brand. Didn't remember which brand when you looked online? No problem, you'll need to track down staff to search their store inventory and wait for them to locate the display. If it's a marketing ploy to put higher priced items in a more accessible location than cheaper items it's genius but good lord it took 15 mins to find out thing and check out.

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  Chris Haines

  :: 08 May 2018 11:50:21

  I worked here for a short duration a bit ago so I feel that I can review it effectively. Staff was amazing, didn't meet one employee that wasn't incredibly nice and outgoing. They make sure to greet every customer possible at the door and direct them to where they need to be. Even if the item you want isn't in stock, the staff walks you through ordering it online together at the store! I may have a positive bias towards the staff however, they are truly the kindest people you will ever meet

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  RG Burlington

  :: 29 April 2018 12:09:17

  A Best Buy like every other one. Updated to reflect the new, more stylish shopping experience (especially in the computer department). Nice sales people. We received good info and advice on which computer to buy, with no pressure. And we were able to pay directly with the associate (no need to line up).

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  Fernando Martinez

  :: 14 February 2018 13:27:09

  Stay away, manager discriminates the clientele visiting this store. I was escorted out by the store manager after simply browsing the video game section. The first question he asked me was “What do you have on you.” The second part was me being told to leave the property while I was escorted out in front of the entire store. I have never been so humiliated in my life and Best Buy Canada has still not given me a response. As an ex employee this store did not follow protocol on loss prevention. I ended up purchasing over 400$ worth of video game products from the Walmart nearby. Stay clear of this location if you are a person of Latin descent as the manager clearly has a problem. Speaking with my neighbours (also minorities) they too mentioned to me that they were victims of discrimination by the same store manager. I am beyond disappointed that you have these types of people running your store in 2018 who bring their own bias into the store. Avoid at all costs.

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  Shelley Seguin

  :: 10 February 2018 15:51:54

  Geek squad messed up completely! My son brought his gaming laptop in because the operating system was no longer functioning. They were going to send it to the manufacturer but didn't. They wiped it, put the operating system back on and gave it back, two weeks later. He had to reinstall all the manufacturer settings himself ... it took him five hours. Then it refused to recognize that he had a graphics card. So he could not play any games. Brought it back to Best Buy. They "fixed" it. He brought it back home and it crashed every few minutes. What a nightmare! We've returned it yet again, and this time they promised they would actually send it back to the manufacturer. He has been without a very expensive computer now for almost a month, and we're hoping they get it right this time.