Audi Ottawa in Ottawa

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comments 5

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  Nik-ee Dee-Ohl

  :: 27 April 2018 20:03:21

  Dealerships are notoriously inadequate... but Ottawa’s Audi dealership on Montreal Road!! They were attentive, informative and patient from go and when I picked up my car, not only was it perfect - they detailed my baby!!!! Thank you Howie and Phil - you exceeded my high expectations.... AUDREY AND I THANK YOU!

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  Ginny Diamonds

  :: 18 April 2018 15:17:18

  Everyone was the perfect combination of friendly and professional. A great experience all round! And then of course there is my beautiful car!!!!

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  Nish Gunasekera

  :: 03 April 2018 14:58:23

  Just moved from Winnipeg to Ottawa and maybe I’m spoiled by Audi Winnipeg, but my first experience with Audi Ottawa was very underwhelming. The service advisors and shuttle driver were very nice, the building itself is an exact replica of Audi Winnipeg, however... 1. Charged $90 to switch between winter and summer rims due to balancing and tire pressure reset. Tire pressure alert came on during the drive home. Makes me suspect I was charged $90 for just the 15 minute job of swapping rims which I could’ve done myself. When booking the appointment and when dropping the vehicle off, I was only verbally informed of the $95 tire storage fee, not the $90 wheel swap charge. Balancing wheels that already have tires mounted & balanced is strange to begin with and I would’ve opted out of that had I known I would be charged for it. 2. Shuttle vehicle is a smelly $10k Dodge Caravan. First time ever I’ve had a shuttle so low rent from a luxury dealership before. My previous experience with Winnipeg Infiniti, BMW and Audi all had almost new luxury brand vehicles for customer shuttles. When my own vehicle is a brand new $90k Audi, it’s not an unreasonable expectation to be in a nice shuttle vehicle. Felt bad for the shuttle driver that he had to use an old vehicle that didn’t even have GPS. As mentioned previously, the customer-facing staff were very nice. But for everything else, my suggestion to Audi Ottawa is call up Audi Winnipeg and find out how things are done there. UPDATE APR 3 2018 - Jason, manager from service called me and issued a refund for the unnecessary wheel balancing and storage fee (they only charge the fee when the wheels are removed from storage, not when they go in). He is working on improving the customer shuttle vehicle. So as a result, I'm changing my review to 4 stars. Thanks Jason!

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  Joe Johnson

  :: 10 March 2018 21:56:45

  I took my car to fix the alarm system and they charged me $225. After bringing my car back home i found out that the same problem is still present even though they ensured the problem has been fixed.

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  Joshua Vermette

  :: 20 February 2018 19:27:21

  John was absolutely amazing. Came in with an open mind with a friend who had bought a vehicle from John. Very open to ideas very fun to work with to get the deal done. John was very professional during this process but made it very pleasant. I will highly recommend his services to any college, friend or family member. Buying a car has never been so painless and fun ! Thanks John for all the good laughs and professionalism and making sure I got what made me happy at the end of the day straight shooter and no pressure. Also liked the nice touch when you get a message to check on the car and see how things are going. Every time I go back John always greets me with a smile a good laugh and makes every visit memorable.!!! It was a warm welcome to the mark motors Audi family ! :) Phil with delivery was perfect as well super helpful and made sure everything was perfect before I drove off. Ksenia was fantastic as well very helpful and professional :) well done team !