Amerispa Hilton Lac-Leamy in Gatineau

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comments 5

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  Christopher Barfoot

  :: 22 February 2018 08:33:50

  Spa was clean and decent. Massage rooms were very tiny not too much room for therapist to get around. Just an FYI if you are looking to claim services under your benefits massage therapists are NOT RMTs and not registered with the Quebec equivelant.

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  James Beaulne

  :: 12 February 2018 10:43:30

  Très incompétent de la réceptionniste jusqu’à la térapeute qui ne parlait même pas français....après le massage nous n’avons pas eu le recu pour nos assurance la réponse a ete que j’etais pour le recevoir par la poste wow ceci est supposé etre un spa 5 étoiles....pour une prise de rendez-vous c’est l’enfer la réceptionniste ce fou complètement de tout quand tu lui pose une question elle ne sait jamais quoi répondre....quand tu fais une plainte écrite jamais personne ne rapelle pour faire un suivi La propreté laisse aussi à désirer il charge le gros prix mais il manque de personnel c’est très évident Ils ne prennent vraiment pas leurs clients au sérieux alors pour votre bien être allez ailleurs ce sera moins dispendieux et vous aurez un meilleur service car ce spa n’est pas difficile a battre au niveau de la qualité ....un seul mot me viens en tête médiocre

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  Dave Ferguson

  :: 11 February 2018 14:17:07

  Completely incompetent. They lost our reservations 2 years in a row while celebrating a Valentine's weekend. This was despite a lengthy discussion about the first problem and repeated assurances the reservations were made. DON'T BE DISAPPOINTED GO ANYWHERE ELSE Doesn't make us want to use the hotel again either. Montebello a much better idea I think...

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  MaryAnne Gillespie

  :: 05 January 2018 13:03:26

  I've been to this spa a few times and sadly have watched it deteriorate and this last experience was the icing on the cake. It was a night at the casino and thought we'd combine it with a great spa experience . I arranged for a leg and foot massage (I'm a runner so thought this would be amazing). The robes were like starchy cardboard...rough on the skin...it's a spa this isn't normal. Walked into the waiting room and they had an empty lemon water jug with glasses (how hard is it to fill free water?) btw at the end of the night it was still empty. A handful of hard cookies at the bottom of a jar. The staff was coming in and out grabbing cookies and tea (which I do find a bit odd they don't have their own areas?) and still none of them filled up the water. My massage therapist proceeded to give me the most oddest massage ever (I get massages monthly fyi). I asked her if she was going to apply pressure 2 times and she said yes. It never happened. It was literally me laying on my back and having someone caress my legs and feet. Remember...this is a $120 service....I didn't think I was paying to have someone rub lotion on me softly. When done I was at the reception the manager of reception was there and she said "before" I got beyond saying it was "odd" that they made a mistake and the massage therapist was "not qualified" for that massage and was accidentally booked into that service. She said to pay for it and she would reimburse me the following week when the spa manager (not reception) approved it. That was my mistake. They took my money, I trusted her. When I followed up, they said they would NOT give me my money back but rather give me a free service. I live 1 hr away and it's a tourist destination in a different province, totally illogical. They recanted what they told me and went as far as to lie and say they should never have said that to me. When I got more upset they said the manager of the spa would call me back. I told her to just refund me why bother calling me back?. They haven't called back and they never refunded me. It's a bad sign when a spa knows they did something wrong and goes to such an extent to lie about it later, what else do they lie about? I will never be back.

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  FRYGUY PRODUCTIONS

  :: 21 February 2017 12:18:08

  I stayed here at the Lac Leamy Hotel on more than one occasion. The first time I stayed it was my 19th birthday the mini-bar was locked but we brought our own anyway! So we ended up sneaking in like eight extra people into my room for the night.. security knocked on the door a few times that night but they respected my privacy as a client and did not enter the room... really comfortable beds and chairs, gigantic bathroom with a 5 person shower, whirlpool bathtub and a hotel telephone line installed directly next to the toilet... the room wasn't cheap $220/Night +Tax but it was worth the experience of lapsing in luxury!! PS: Thanks to the entire staff for quite the pleasent experience!!! ☆☆☆☆☆